Fixed operations · vendor evidence · open comparison

Service messaging,
without the guesswork.

Compare customer texting, service workflows, Ford relationships and Tekion integration depth.

Research date: October 16, 2026 · 46 product records · No live integrations tested

A research inventory, not a complete census. The goal is to map the entire service-messaging landscape, but the eligible-vendor denominator is not established. This edition separates source-backed capabilities from unanswered questions. A missing public statement is unknown, not “no.”

All tools on this page run locally in your browser: filter records, compare up to four products, count evidence gaps and export the current subset. They do not contact vendors, send texts, connect to dealership systems or score products with an invented overall ranking.

Start with the exact Ford program

“Ford-connected” is too ambiguous for a purchasing decision. Keep connected-vehicle access, customer-app capabilities, dealer programs and a vendor’s Ford dealership customers in separate fields. A customer logo does not establish program approval, a certified integration or access to vehicle data.

FordPass is a customer-facing vehicle-app context, not interchangeable with these dealer programs. No listed vendor is marked FordConnect-integrated merely because it serves Ford dealers. Confirm the exact program, country, product, approval period and co-op terms.

Read the evidence before the checkmark

Documented means the cited primary source supports the stated scope; it does not mean we tested it. Explicitly unsupported requires a source saying the capability is unavailable within a defined scope. Unknown means unresolved public evidence. Dates matter: an announcement, future plan and currently available feature are different claims.

Specific primary means a vendor-owned source makes a concrete feature or integration statement. Broad primary supports the product’s general role but leaves important details unresolved. Discovery only identifies a research lead, not a validated capability. These labels describe evidence specificity, not vendor quality or reliability.

Read and write access are separate. A customer/appointment feed does not prove repair-order updates; payment posting does not prove repair-line writes; an AI agent offering times does not prove it can create a confirmed appointment. Check the exact DMS, module, region, version, dealer activation, permissions and fallback behavior.

Vendor summaries are original and bounded. No restricted Tekion marketplace dataset is imported or automatically scraped. Existing marketplace assessments provide stable crosslinks where relevant; an older claim there does not override a newer, narrower source here. Prices remain unknown unless a dated, applicable public offer is verified.

Test the whole service conversation

Our proposed buying test follows one customer from booking to closed repair order. Run it with synthetic customers in a vendor-approved demo environment before choosing a system. No such trial has been run for this publication.

  1. Arrive with context: match the correct customer, vehicle and open RO; show which system supplied the information and when it last refreshed.
  2. Continue the conversation: route replies to an accountable advisor, cover absences, preserve prior messages and escalate an AI reply to a person without losing context.
  3. Explain and approve: send inspection media, capture itemized approvals or declines, and verify what actually writes back into the DMS.
  4. Schedule and collect: distinguish proposed from confirmed appointments; check payment link, reconciliation, refunds and remaining balance separately.
  5. Respect preferences: test opt-out handling, channel preferences, duplicate suppression and cross-rooftop boundaries. A claimed compliance feature is not a legal assessment.
  6. Recover and leave: simulate unavailable APIs, repeated events and failed writes; verify audit records, export formats, data retention and a complete migration export.

Ask for evidence of consent history, opt-out propagation, role permissions, audit access, API/webhook availability, retry/idempotency behavior, attachment limits, delivery receipts, multilingual handling and AI escalation policy. These are verification questions, not claims that every listed vendor supplies them.

Compare the full commercial proposal: rooftop/user fees, implementation, carrier and number-registration charges, message segments and media, AI usage, integration fees, support and export costs. Measure accepted outcomes, advisor time, missed conversations and repeat work—not message volume alone. Our controlled comparison proposal supplies a useful method for testing AI components without confusing polished replies with completed work.

Review depth: 23 discovery lead; 10 initial feature review; 13 specialist review. Legacy exclusion: Zipwhip software wind-down; not counted as a current buying option.

Explore the product landscape

Dedicated service platforms, native DMS tools, general messaging and adjacent AI tools serve different jobs. Legacy aliases and shared technology do not necessarily represent independent purchases.

Platform filters establish a relationship, not feature compatibility. Selecting Tekion plus a general feature does not prove that feature works on Tekion. For example, Kimoby documents CDK payment writes but explicitly excludes Tekion writeback. Use the Tekion-specific booking/payment facets and read each scope note.

46 product records. Enable JavaScript for local filters and comparison.

Full JSON data · Plain-text research

Affinitiv

adjacent marketing · discovery only

Service-lane conversion texting, recall and retention products; complete current advisor-texting scope unresolved. AutoLoop merged in 2019.

Aliases / related brands: AutoLoop

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Unknown. Not established by the reviewed public evidence.

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. Vendor-reported capability; module and deployment scope require confirmation. Affinitiv: product evidence

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Auto Pro Solutions

dedicated service · specific primary

Advisor texting linked to a route sheet with automated messages, media, estimates and conversation history.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. Auto Pro Solutions: product evidence

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Documented. Vendor-reported capability; module and deployment scope require confirmation. Auto Pro Solutions: product evidence

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Documented. Vendor-reported capability; module and deployment scope require confirmation. Auto Pro Solutions: product evidence

Estimates / repair approval: Documented. Vendor-reported capability; module and deployment scope require confirmation. Auto Pro Solutions: product evidence

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. Vendor-reported capability; module and deployment scope require confirmation. Auto Pro Solutions: product evidence

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Documented. Conversation history; immutable audit log not established. Auto Pro Solutions: product evidence

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

AutoEngage

adjacent ai · discovery only

Lisa SMS service-retention assistant. Vendor claims appointment writeback and native DMS read/write; operation-level testing remains outstanding.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Documented. Vendor names Tekion among connections; precise data and write scope require operation-level verification. AutoEngage: product evidence

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. AutoEngage: product evidence

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Documented. Vendor-reported capability; module and deployment scope require confirmation. AutoEngage: product evidence

AI assistance / engagement: Documented. Vendor-reported capability; module and deployment scope require confirmation. AutoEngage: product evidence

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Autoflow

independent repair · discovery only

Repair-shop advisor text manager. Do not assume franchised-dealer DMS integration from this adjacent product.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. Autoflow: product evidence

shared inbox: Documented. Vendor-reported capability; module and deployment scope require confirmation. Autoflow: product evidence

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Documented. Vendor-reported capability; module and deployment scope require confirmation. Autoflow: product evidence

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. Vendor-reported capability; module and deployment scope require confirmation. Autoflow: product evidence

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Autosoft

native dms · discovery only

SCM offers call/text/email alongside service ROs and scheduling. Two-way SMS and detailed controls remain unverified.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Unknown. Not established by the reviewed public evidence.

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Documented. Vendor-reported capability; module and deployment scope require confirmation. Autosoft: product evidence

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Birdeye

general messaging · discovery only

Automotive inbox, AI rewrites/recaps and text-payment options. UK source; RO workflow and local availability unverified.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. Birdeye: product evidence

shared inbox: Documented. Vendor-reported capability; module and deployment scope require confirmation. Birdeye: product evidence

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Documented. Vendor-reported capability; module and deployment scope require confirmation. Birdeye: product evidence

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Documented. Vendor-reported capability; module and deployment scope require confirmation. Birdeye: product evidence

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

CallRevu

adjacent ai · specific primary

Conversation intelligence across calls, texts and web conversations.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established by the reviewed public evidence.

Tekion relationship: Documented. Vendor partnership list and FAQ explicitly name Tekion ARC CRM; Tekion-specific fields and write permissions unknown. Vendor integration partners

Pricing: Current applicable price not verified.

Feature evidence, limits and primary sources

two way sms: Unknown. Not established by the reviewed public evidence.

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Documented. AI coaching and conversation intelligence. Conversation intelligence and integration FAQ

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Generic call-outcome and appointment activity claims are not evidence of Tekion-specific writes.

Related marketplace assessment

Car Wars

general messaging · discovery only

Automotive telephony/analytics with texting and call/text history; service scheduling AI is a separate capability.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. Car Wars: product evidence

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Documented. Conversation history; immutable audit log not established. Car Wars: product evidence

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

  • Car Wars: product evidence — checked 2026-10-16; Research-worker evidence; release recheck blocked (HTTP 403), not independently revalidated in this pass.

CDK ServiceView

native dms · specific primary

CDK video/text purchasing option powered by TruVideo, with AI wording, translation and sentiment features. Not an independent underlying messaging engine.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. CDK ServiceView: product evidence

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Documented. Vendor-reported capability; module and deployment scope require confirmation. CDK ServiceView: product evidence

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Documented. Payment functionality in communication stream; reconciliation untested. ServiceView workflow

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Documented. Vendor-reported capability; module and deployment scope require confirmation. CDK ServiceView: product evidence

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. Appointment, tracker/ready and post-RO messages. ServiceView workflow

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Conversica

adjacent ai · discovery only

Service/sales AI across SMS, email and chat, with dealer-group use cases.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. Conversica: product evidence

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Documented. Vendor-reported capability; module and deployment scope require confirmation. Conversica: product evidence

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Documented. Vendor-reported capability; module and deployment scope require confirmation. Conversica: product evidence

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Dealer-FX

dedicated service · specific primary

Two-way advisor/customer messaging attached to ROs, vehicle tracking and internal collaboration.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. Dealer-FX: product evidence

shared inbox: Documented. Vendor-reported capability; module and deployment scope require confirmation. Dealer-FX: product evidence

ro context: Documented. Vendor-reported capability; module and deployment scope require confirmation. Dealer-FX: product evidence

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Documented. Customer digitally selects and approves MPI recommendations. Inspection recommendation approval

payments: Documented. Text/email invoice with Stripe payment and DMS invoice integration; exact connector scope untested. Customer self-service

scheduling: Documented. Vendor-reported capability; module and deployment scope require confirmation. Dealer-FX: product evidence

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Documented. Authorized text preference and STOP/START handling. Messenger support

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. Appointment reminders appear in history. Messenger support

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Documented. Multi-dealer enabled configurations documented. Messenger support

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Documented. Conversation history; immutable audit log not established. Dealer-FX: product evidence

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

DealerCX

general messaging · discovery only

Official SMS terms describe service scheduling, maintenance notifications and two-way communication; detailed workflow depth unvalidated.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. DealerCX: product evidence

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Documented. Vendor-reported capability; module and deployment scope require confirmation. DealerCX: product evidence

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

DriveCentric

general messaging · specific primary

Primarily a sales CRM with unified conversations; not proven as a complete service-lane replacement.

Aliases / related brands: None recorded

Ford relationship: Documented. FordDirect strategic partnership May 6, 2024 announcement and current dedicated program page. FordDirect partnership

Tekion relationship: Unknown. Not established by the reviewed public evidence.

Pricing: Current applicable price not verified.

Feature evidence, limits and primary sources

two way sms: Documented. Unified texts/calls/email/video. FordDirect program

shared inbox: Documented. Unified conversations for sales CRM workflows. FordDirect program

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Documented. After-hours AI lead follow-up; service-depth unproven. FordDirect program

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: FordDirect feeds and incentives do not establish service RO access or writes.

EZ Texting

general messaging · discovery only

Dealer/repair-shop service reminders and ready-notification use cases; detailed service workflow unreviewed.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Unknown. Not established by the reviewed public evidence.

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Fullpath

adjacent marketing · discovery only

Service activation/retention/recall SMS campaigns lead to request forms. The reviewed landing page sends an ADF lead to CRM, not a confirmed booking.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Unknown. Not established by the reviewed public evidence.

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. Vendor-reported capability; module and deployment scope require confirmation. Fullpath: product evidence

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

GoTo Connect

general messaging · specific primary

Embedded calling and texting in ARC CRM; service-lane workflow depth is unresolved.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established by the reviewed public evidence.

Tekion relationship: Documented. Vendor documents ARC-native calling/texting, configured through Communication Setup; text-only Tekion-managed or full self-managed GoTo accounts. GoTo Tekion integration

Pricing: Current applicable price not verified.

Feature evidence, limits and primary sources

two way sms: Documented. ARC-native SMS capability; verify enabled account setup. GoTo Tekion integration

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Documented. Tracked/logged customer calls visible; other objects unknown. GoTo Tekion integration

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Sending SMS from ARC does not establish repair-order or appointment write permissions.

Related marketplace assessment · Related marketplace assessment

Heymarket

general messaging · discovery only

Shared inbox, workflow automation and CRM/Zapier links; generic connectivity is not RO-aware DMS read/write evidence.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. Heymarket: product evidence

shared inbox: Documented. Vendor-reported capability; module and deployment scope require confirmation. Heymarket: product evidence

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. Vendor-reported capability; module and deployment scope require confirmation. Heymarket: product evidence

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Impel

adjacent ai · specific primary

Service engagement AI for SMS campaigns and missed-call follow-up.

Aliases / related brands: Outsell, SpinCar

Ford relationship: Documented. FordDirect strategic partnership / CJP January 22, 2025 partnership describes bidirectional Customer Journey Platform data, not FordConnect. FordDirect CJP partnership

Tekion relationship: Unknown. Not established by the reviewed public evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. SMS service campaigns and missed-call response. Service voice and SMS workflows

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Documented. Vendor-reported capability; module and deployment scope require confirmation. Impel: product evidence

AI assistance / engagement: Documented. Vendor-reported capability; module and deployment scope require confirmation. Impel: product evidence

AI autonomous workflow: Documented. Service engagement and follow-up workflows. Service voice and SMS workflows

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. Vendor-reported capability; module and deployment scope require confirmation. Impel: product evidence

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested. Older exclusive-provider language is time-bound; the 2026 official roster includes additional partners. CJP writes are not DMS writes.

Kenect

dedicated service · specific primary

Service texting, reputation workflows and Sophi scheduling assistance.

Aliases / related brands: None recorded

Ford relationship: Documented. FordDirect approved vendor Vendor page and official solutions listing support the relationship. FordDirect relationship

Tekion relationship: Documented. July 21, 2026 support guide describes customer, RO, vehicle and appointment data. Sophi proposes times; a person creates/confirms Tekion bookings. Xtime or Dealer-FX is needed for automated booking. Tekion integration support guide

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. RO/event-triggered service SMS. Tekion integration support guide

shared inbox: Documented. Vendor-reported capability; module and deployment scope require confirmation. Kenect: product evidence

ro context: Documented. RO/vehicle/appointment information. Tekion integration support guide

DMS reads — see platform scope: Documented. Customer sync; hourly edits; history needs separate authorization. Tekion integration support guide

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Documented. Vendor-reported capability; module and deployment scope require confirmation. Kenect: product evidence

scheduling: Documented. Tekion requires human confirmation/creation after AI suggests times. Tekion integration support guide

AI assistance / engagement: Documented. Sophi scheduling assistance and AI campaigns. Tekion integration support guide

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Explicitly unsupported. Native Tekion booking is not fully automated; alternate scheduler required. Tekion integration support guide

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. Vendor-reported capability; module and deployment scope require confirmation. Kenect: product evidence

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested. Automated declined-service campaigns unavailable for Tekion; manual campaigns supported. Bulk history requires separate per-location authorization. Marketing claims of two-way data do not establish writable objects.

Keyloop Message / SMS Gateway

native dms · discovery only

Team SMS/email channels linked to sales/service; source concerns South Africa and product/DMS version must be confirmed.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. Keyloop Message / SMS Gateway: product evidence

shared inbox: Documented. Vendor-reported capability; module and deployment scope require confirmation. Keyloop Message / SMS Gateway: product evidence

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Kimoby

dedicated service · specific primary

RO-linked conversations, video MPI, payment workflows and service campaigns.

Aliases / related brands: None recorded

Ford relationship: Documented. Ford Commitment Program qualification claim Vendor says NOT yet on the Ford approved list; submitted for 2027. Qualification is not approval. SMS and Ford approval limitations

Tekion relationship: Documented. Updated October 14, 2026: customer, RO and appointment reads; Tekion is pull-only and writeback is not planned. Automatic payment writeback is CDK-only. Invoice delivery reads from Tekion. Detailed Tekion scope (published October 7; updated October 14)

Pricing: Public example: Tier 1 Essential $700/month and Pro $1,600/month; Voice $600/month, Grow $300/month; virtual onboarding $2,000/on-site $6,000. Captured currency not confirmed; tier varies with work orders, DMS fees and taxes extra. Not a dealer-specific quote. Public pricing and add-ons

Feature evidence, limits and primary sources

two way sms: Documented. RO-linked customer conversations. Detailed Tekion scope (published October 7; updated October 14)

shared inbox: Documented. Vendor-reported capability; module and deployment scope require confirmation. Kimoby: product evidence

ro context: Documented. Customer/RO/appointment data enriches conversations. Detailed Tekion scope (published October 7; updated October 14)

DMS reads — see platform scope: Documented. Tekion customers, repair orders and appointments. Detailed Tekion scope (published October 7; updated October 14)

DMS writes — see platform scope: Documented. CDK payment posting marks the RO Paid but leaves it open; staff retain the final close. Payment-type codes are configured by the dealer. This is not Tekion writeback. CDK payment allocation and final-close boundary · CDK integration guide: published and updated October 13, 2026

Video / inspection media: Documented. Video MPI. SMS and Ford approval limitations

Estimates / repair approval: Documented. Estimate approval is advertised, but approved RO-line writeback is disputed: the October 13 guide says it is still in development on every DMS; an undated comparison claims automatic CDK estimate/line writes. Conflict unresolved; do not promise live line creation. CDK integration guide: published and updated October 13, 2026 · Undated CDK comparison: conflicting estimate-write claim

payments: Documented. Tekion data populates payment terminal; invoice delivery reads from Tekion and does not write back. Detailed Tekion scope (published October 7; updated October 14)

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Documented. AI estimates; does not establish RO-line writeback. SMS and Ford approval limitations

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Documented. Vendor-reported capability; module and deployment scope require confirmation. Kimoby: product evidence

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Explicitly unsupported. Automatic payment writeback is not supported on Tekion. Detailed Tekion scope (published October 7; updated October 14)

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. Vendor-reported capability; module and deployment scope require confirmation. Kimoby: product evidence

voice to text: Documented. Voice add-on includes transcript, sentiment and recording. Public pricing and add-ons

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Documented. Photos/videos advertised as retained indefinitely; not proof of all-record retention. Public pricing and add-ons

Limits: Vendor evidence only; no installed integration tested. Do not infer live Tekion writes from future plans or broader CDK functionality. Payment posting, RO final close and estimate-line creation are separate operations. Prefer the dated operational guide conservatively without erasing the conflicting comparison. Refunds, split payments, retries and dealer-specific enablement remain untested.

Related marketplace assessment

Matador AI

adjacent ai · discovery only

Service AI and SMS AI Reply using DMS service information; named connections do not establish writable objects.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Documented. Vendor names Tekion among connections; precise data and write scope require operation-level verification. Matador AI: product evidence

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. Matador AI: product evidence

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Documented. Vendor-reported capability; module and deployment scope require confirmation. Matador AI: product evidence

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Documented. Vendor-reported capability; module and deployment scope require confirmation. Matador AI: product evidence

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. Vendor-reported capability; module and deployment scope require confirmation. Matador AI: product evidence

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

MessageDesk

general messaging · discovery only

Dealer/collision shared inbox and multi-location communication examples.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. MessageDesk: product evidence

shared inbox: Documented. Vendor-reported capability; module and deployment scope require confirmation. MessageDesk: product evidence

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Documented. Vendor-reported capability; module and deployment scope require confirmation. MessageDesk: product evidence

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

myKaarma

dedicated service · specific primary

Fixed-operations calls, text and email, translation and service communication APIs.

Aliases / related brands: None recorded

Ford relationship: Documented. Ford Video Check preferred partner April 27, 2026 announcement: video MPI/Ford Commitment Program scope, not blanket text certification. Ford Video Check selection

Tekion relationship: Unknown. Public order API includes a Tekion DMS enum. This is an integration research lead, not proof of deployed data coverage or writes. Standard-order schema

Pricing: Essentials, Advanced and Ultimate packages; Scheduler+ add-on. No numerical current quote verified.

Feature evidence, limits and primary sources

two way sms: Documented. Universal calls/text/email communication. Delayed texts can use a chosen time or relative delay, then be edited, discarded or sent immediately from the scheduled-message list. Communication products · Delayed-message controls; updated October 14, 2025

shared inbox: Documented. Universal communication inbox. Communication products

ro context: Documented. Vendor-reported capability; module and deployment scope require confirmation. myKaarma: product evidence

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Documented. Video Check / video MPI. Ford Video Check selection

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Documented. Separate service-suite module. Service suite modules

scheduling: Documented. Separate service-suite module. Service suite modules

AI assistance / engagement: Documented. Vendor-reported capability; module and deployment scope require confirmation. myKaarma: product evidence

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Documented. Explicit opt-outs are blocked. A newly supplied number with no explicit opt-in/out can be queued pending opt-in, with a configurable one-day default timeout. Message API and permissions

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Documented. Messaging API and granular send permissions; not Tekion API permission. Message API and permissions

export: Unknown. Not established by the reviewed public evidence.

multilingual: Documented. 50+ language translation. Communication products

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. RO-open, appointment, workflow-status, no-show and declined-service messages depend on dealer products, configuration, eligibility and timing. ServiceConnect can set follow-up cadence. A cancellation request does not necessarily cancel the appointment. Automation operations guide; updated September 2, 2026

voice to text: Documented. Vendor-reported capability; module and deployment scope require confirmation. myKaarma: product evidence

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Documented. API callbacks distinguish provider submission and later delivery updates. Opt-in queue expiry currently has no callback; a successful request is not delivery proof. Message API and permissions

Conversation history (not immutable audit): Documented. Calls, emails and texts retained in customer history for seven years; not immutable audit proof. Customer message history

retention: Documented. Support article specifies seven-year customer communication history; confirm contractual terms. Customer message history

Limits: Vendor evidence only; no installed integration tested. Tekion-specific read/write scope remains unverified. Generic automation evidence does not establish Tekion compatibility or exactly-once delivery. Quiet hours, timezone/DST behavior, simultaneous edit/send and appointment-change invalidation are untested. Delayed-text screenshots have older filenames; current UI appearance is unverified.

Related marketplace assessment

Numa

dedicated service · specific primary

Voice and text service engagement with appointment booking and sentiment escalation.

Aliases / related brands: None recorded

Ford relationship: Documented. FordDirect strategic engagement AI vendor Vendor announcement August 26, 2026; official current partner listing. FordDirect announcement

Tekion relationship: Documented. Vendor-issued March 11, 2026 release says the AI Appointment Agent books directly into ARC Service Scheduler. RO and message writeback remain unknown. Tekion appointment integration

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Voice/text conversation workflow. Tekion appointment integration

shared inbox: Documented. Unified voice/text inbox. Tekion appointment integration

ro context: Documented. Vendor-reported capability; module and deployment scope require confirmation. Numa: product evidence

DMS reads — see platform scope: Documented. Guide describes real-time customer profiles and service appointments. Integration guide

DMS writes — see platform scope: Documented. ARC appointment booking; broader RO/customer/accounting writes unknown. Tekion appointment integration

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Documented. Direct service appointment booking to ARC. Tekion appointment integration

AI assistance / engagement: Documented. Vendor-reported capability; module and deployment scope require confirmation. Numa: product evidence

AI autonomous workflow: Documented. Appointment Agent; not unrestricted action authority. Tekion appointment integration

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Documented. AI Appointment Agent books directly to ARC. Tekion appointment integration

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. Vendor-reported capability; module and deployment scope require confirmation. Numa: product evidence

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Related marketplace assessment

Pam

adjacent ai · specific primary

Voice/SMS service appointment handling and retention outreach.

Aliases / related brands: None recorded

Ford relationship: Documented. FordDirect partner Dedicated vendor program page and official solutions listing. Ford program and service campaigns

Tekion relationship: Documented. Current vendor integration page names Tekion, but data and action scope must be confirmed per deployment. Deployment-qualified DMS integration

Pricing: Current applicable price not verified.

Feature evidence, limits and primary sources

two way sms: Documented. 24/7 voice/SMS service interactions. Ford program and service campaigns

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Documented. Appointment handling; exact Tekion writable objects unknown. Ford program and service campaigns

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Documented. AI voice/SMS service workflows within configured scope. Ford program and service campaigns

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Expired September 30, 2026 promotion excluded. Historical broader write claims do not prove current deployment permissions.

Podium

general messaging · specific primary

Messaging and service AI, with documented Tekion scheduling support.

Aliases / related brands: None recorded

Ford relationship: Documented. FordDirect partner Official partner listing; product and dealer eligibility still require confirmation. Official FordDirect partners

Tekion relationship: Documented. October 6, 2026 integration guide names Tekion service scheduling. Appointment writes do not establish general RO or accounting writes. Podium integration guide

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. Podium: product evidence

shared inbox: Documented. Unified conversation workflow. Podium integration guide

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Documented. Service appointment creation only in this evidence. Podium integration guide

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Documented. Supported Tekion service scheduling. Podium integration guide

AI assistance / engagement: Documented. Vendor-reported capability; module and deployment scope require confirmation. Podium: product evidence

AI autonomous workflow: Documented. Service and Voice AI scope depends on deployment. Podium integration guide

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Quik

dedicated service · specific primary

Service workflow messages for welcome, MPI, estimates, approval, payment/ready and declined work. Parts integration and approved-ASR writes apply only to select DMS systems.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. Quik: product evidence

shared inbox: Documented. Vendor-reported capability; module and deployment scope require confirmation. Quik: product evidence

ro context: Documented. Vendor-reported capability; module and deployment scope require confirmation. Quik: product evidence

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Documented. Vendor-reported capability; module and deployment scope require confirmation. Quik: product evidence

Estimates / repair approval: Documented. Vendor-reported capability; module and deployment scope require confirmation. Quik: product evidence

payments: Documented. Vendor-reported capability; module and deployment scope require confirmation. Quik: product evidence

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. Vendor-reported capability; module and deployment scope require confirmation. Quik: product evidence

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Quo (formerly OpenPhone)

general messaging · discovery only

Shared-number business SMS/MMS, automation and API/CRM connections; dealer RO integration unverified.

Aliases / related brands: OpenPhone

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. Quo (formerly OpenPhone): product evidence

shared inbox: Documented. Vendor-reported capability; module and deployment scope require confirmation. Quo (formerly OpenPhone): product evidence

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Documented. Vendor-reported capability; module and deployment scope require confirmation. Quo (formerly OpenPhone): product evidence

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Documented. Vendor-reported capability; module and deployment scope require confirmation. Quo (formerly OpenPhone): product evidence

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Quorum XSellerator Communicator

native dms · discovery only

Historical documentation covers two-way SMS/email, event triggers and transaction history. The 2017 source needs current packaging revalidation.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. Quorum XSellerator Communicator: product evidence

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Documented. Vendor-reported capability; module and deployment scope require confirmation. Quorum XSellerator Communicator: product evidence

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. Vendor-reported capability; module and deployment scope require confirmation. Quorum XSellerator Communicator: product evidence

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Documented. Conversation history; immutable audit log not established. Quorum XSellerator Communicator: product evidence

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Reynolds and Reynolds ERA Text Messaging

native dms · specific primary

ERA-IGNITE texting dashboard with RO/advisor context, stored replies and consent preferences.

Aliases / related brands: ReyText

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. Reynolds and Reynolds ERA Text Messaging: product evidence

shared inbox: Documented. Vendor-reported capability; module and deployment scope require confirmation. Reynolds and Reynolds ERA Text Messaging: product evidence

ro context: Documented. Vendor-reported capability; module and deployment scope require confirmation. Reynolds and Reynolds ERA Text Messaging: product evidence

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Documented. Vendor-reported capability; module and deployment scope require confirmation. Reynolds and Reynolds ERA Text Messaging: product evidence

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. Vendor-reported capability; module and deployment scope require confirmation. Reynolds and Reynolds ERA Text Messaging: product evidence

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Documented. Conversation history; immutable audit log not established. Reynolds and Reynolds ERA Text Messaging: product evidence

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Sakari

general messaging · discovery only

Automotive workforce SMS case study establishes adjacent use; advisor-to-customer dealership fit unverified.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Unknown. Not established by the reviewed public evidence.

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

SimpleTexting

general messaging · discovery only

General SMS with dealer service reminders and parts-ready alert use cases; deeper fit unreviewed.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Unknown. Not established by the reviewed public evidence.

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Singlethread

dedicated service · specific primary

Dealer-service texting, automatic messages, media and merchant-account payment integration. Vendor claims certified real-time DMS integration; connector scope is unresolved.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. Singlethread: product evidence

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Documented. Vendor-reported capability; module and deployment scope require confirmation. Singlethread: product evidence

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Documented. Vendor-reported capability; module and deployment scope require confirmation. Singlethread: product evidence

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. Vendor-reported capability; module and deployment scope require confirmation. Singlethread: product evidence

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Documented. Vendor promises indefinite media storage; verify contractual retention, deletion and export. Singlethread: product evidence

Limits: Vendor evidence only; no installed integration tested.

Solera Service Suite / AutoPoint

dedicated service · specific primary

Related family spans in-visit Service Suite and AutoPoint lifecycle marketing. These are not identical products or a proven single inbox.

Aliases / related brands: RedCap Service Suite, AutoPoint

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Two-way texting using dealership-wide number. Service Suite driver app

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Documented. Vendor-reported capability; module and deployment scope require confirmation. Solera Service Suite / AutoPoint: product evidence

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Documented. AutoPoint inspection family. AutoPoint family

Estimates / repair approval: Documented. Vendor-reported capability; module and deployment scope require confirmation. Solera Service Suite / AutoPoint: product evidence

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Documented. AutoPoint scheduling family. AutoPoint family

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. Lifecycle SMS, recall/deferred-work campaigns; not unified in-visit messaging proof. AutoPoint service journey

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Documented. AutoPoint group workflow; confirm exact package. AutoPoint family

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

STELLA Automotive AI

adjacent ai · specific primary

Service AI across voice, SMS and email, with outbound retention workflows.

Aliases / related brands: None recorded

Ford relationship: Documented. FordDirect strategic vendor August 12, 2026 announcement; co-op eligibility is vendor claimed and product-specific. FordDirect program

Tekion relationship: Documented. Vendor service-booking expansion page explicitly names Tekion DMS; precise read/write and appointment change/cancel scope remains unknown. Expanded service-booking connections

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Voice, SMS and email engagement. FordDirect program

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Documented. Service booking; exact Tekion action scope unknown. Expanded service-booking connections

AI assistance / engagement: Documented. Vendor-reported capability; module and deployment scope require confirmation. STELLA Automotive AI: product evidence

AI autonomous workflow: Documented. Service AI and outbound recall/retention workflows. FordDirect program

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Documented. English, Spanish and Canadian French. FordDirect program

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested. Toma dealer transition is separately tracked; do not count shared/transitioned accounts as independent vendors.

Related marketplace assessment · Related marketplace assessment

Text Request

general messaging · discovery only

Dealer/shop SMS use cases and existing-number texting; detailed DMS service depth unreviewed.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Unknown. Not established by the reviewed public evidence.

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

TEXT2DRIVE / Dealerlogix

dedicated service · specific primary

Related Vehlo products grouped to avoid counting shared technology as independent vendors. TEXT2DRIVE focuses on retention texting; Dealerlogix adds a service suite.

Aliases / related brands: TEXT2DRIVE, Dealerlogix, Vehlo

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. TEXT2DRIVE / Dealerlogix: product evidence

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Documented. Vendor-reported capability; module and deployment scope require confirmation. TEXT2DRIVE / Dealerlogix: product evidence

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Documented. Dealerlogix suite; not automatically included in TEXT2DRIVE. Dealerlogix product relationship

Estimates / repair approval: Documented. Vendor-reported capability; module and deployment scope require confirmation. TEXT2DRIVE / Dealerlogix: product evidence

payments: Documented. Dealerlogix suite; confirm purchased product. Dealerlogix product relationship

scheduling: Documented. Dealerlogix suite; confirm purchased product. Dealerlogix product relationship

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. Vendor-reported capability; module and deployment scope require confirmation. TEXT2DRIVE / Dealerlogix: product evidence

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Related marketplace assessment

Textedly

general messaging · discovery only

Automotive marketing/reminder SMS and AI-texting use cases; detailed service workflow unreviewed.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Unknown. Not established by the reviewed public evidence.

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Textline

general messaging · discovery only

General business texting with automotive reminders; dealer-native workflow fit unreviewed.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Unknown. Not established by the reviewed public evidence.

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Toma

legacy alias · specific primary

Transition-status dealership AI integration lead; current commercial status needs confirmation.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established by the reviewed public evidence.

Tekion relationship: Documented. Public knowledge base lists Tekion and a setup guide; inspected evidence does not establish object scope or service-texting depth. Supported integrations

Pricing: Current applicable price not verified.

Feature evidence, limits and primary sources

two way sms: Unknown. Not established by the reviewed public evidence.

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Unknown. Not established by the reviewed public evidence.

payments: Unknown. Not established by the reviewed public evidence.

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: STELLA advertises a strategic partnership to transition Toma dealers. Not counted as an unquestionably independent active competitor.

Related marketplace assessment

TruVideo

dedicated service · specific primary

Video-centered service communication, estimates, line-item approvals and payment. CDK ServiceView is a separate purchasing route powered by TruVideo.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. TruVideo: product evidence

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Documented. Vendor-reported capability; module and deployment scope require confirmation. TruVideo: product evidence

Estimates / repair approval: Documented. Vendor-reported capability; module and deployment scope require confirmation. TruVideo: product evidence

payments: Documented. Vendor-reported capability; module and deployment scope require confirmation. TruVideo: product evidence

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

UpdatePromise

dedicated service · specific primary

Customer messaging and digital fixed-operations workflows.

Aliases / related brands: None recorded

Ford relationship: Documented. Ford Video Check preferred partner Vendor reports Ford Video Check / 2026 Ford Commitment Program inclusion. Ford Video Check program

Tekion relationship: Unknown. Not established by the reviewed public evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Two-way service messaging. Fixed-operations platform

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Documented. Vendor-reported capability; module and deployment scope require confirmation. UpdatePromise: product evidence

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Documented. Technician video and MPI. Fixed-operations platform

Estimates / repair approval: Documented. Digital repair approvals. Fixed-operations platform

payments: Documented. Customer payments. Fixed-operations platform

scheduling: Documented. Service scheduling. Fixed-operations platform

AI assistance / engagement: Documented. Vendor-reported capability; module and deployment scope require confirmation. UpdatePromise: product evidence

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Documented. Vendor-reported capability; module and deployment scope require confirmation. UpdatePromise: product evidence

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

VenueVision

dedicated service · discovery only

autoTEXT, Appointment Hub, Mobile Cashier, Digital Estimates, TechVideos and missed-call tools; module scope needs deeper review.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. VenueVision: product evidence

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Unknown. Not established by the reviewed public evidence.

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Unknown. Not established by the reviewed public evidence.

Estimates / repair approval: Documented. Vendor-reported capability; module and deployment scope require confirmation. VenueVision: product evidence

payments: Documented. Vendor-reported capability; module and deployment scope require confirmation. VenueVision: product evidence

scheduling: Unknown. Not established by the reviewed public evidence.

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Unknown. Not established by the reviewed public evidence.

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Xtime

dedicated service · specific primary

Service suite with Schedule, Engage, Inspect, Texting and Enhanced Multi-Media. The cited 2023 OEM brochure is historical; verify current packaging.

Aliases / related brands: None recorded

Ford relationship: Unknown. Not established No specific Ford program established in reviewed evidence.

Tekion relationship: Unknown. Tekion relationship not established in reviewed evidence.

Pricing: No validated current applicable price captured.

Feature evidence, limits and primary sources

two way sms: Documented. Vendor-reported capability; module and deployment scope require confirmation. Xtime: product evidence

shared inbox: Unknown. Not established by the reviewed public evidence.

ro context: Documented. Inspect add-on links customer to live vehicle progress. Service Tracker

DMS reads — see platform scope: Unknown. Not established by the reviewed public evidence.

DMS writes — see platform scope: Unknown. Not established by the reviewed public evidence.

Video / inspection media: Documented. Vendor-reported capability; module and deployment scope require confirmation. Xtime: product evidence

Estimates / repair approval: Documented. Vendor-reported capability; module and deployment scope require confirmation. Xtime: product evidence

payments: Documented. Vendor-reported capability; module and deployment scope require confirmation. Xtime: product evidence

scheduling: Documented. Vendor-reported capability; module and deployment scope require confirmation. Xtime: product evidence

AI assistance / engagement: Unknown. Not established by the reviewed public evidence.

AI autonomous workflow: Unknown. Not established by the reviewed public evidence.

Consent / opt-out: Unknown. Not established by the reviewed public evidence.

Immutable audit log: Unknown. Not established by the reviewed public evidence.

api: Unknown. Not established by the reviewed public evidence.

export: Unknown. Not established by the reviewed public evidence.

multilingual: Unknown. Not established by the reviewed public evidence.

Tekion payment writeback: Unknown. Not established by the reviewed public evidence.

Tekion automatic appointment booking: Unknown. Not established by the reviewed public evidence.

Native MMS (not video links): Unknown. Not established by the reviewed public evidence.

Automated reminders / workflow messages: Documented. Initial check-in SMS links to progress; not proof of an SMS at every status change. Service Tracker

voice to text: Unknown. Not established by the reviewed public evidence.

Multiple rooftops: Unknown. Not established by the reviewed public evidence.

webhooks: Unknown. Not established by the reviewed public evidence.

Conversation history (not immutable audit): Unknown. Not established by the reviewed public evidence.

retention: Unknown. Not established by the reviewed public evidence.

Limits: Vendor evidence only; no installed integration tested.

Related marketplace assessment

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