{ "schema_version": 1, "research_date": "2026-10-16", "coverage": { "exhaustive": false, "denominator": null, "limits": "Broad original vendor-source desk research, separated by product scope. Eligible-market denominator is unknown. No live integration, FordConnect certification or exhaustive market coverage is claimed; no restricted marketplace dataset was imported.", "published_records": 46, "review_depth_counts": { "discovery_lead": 23, "initial_feature_review": 10, "specialist_review": 13 }, "excluded_legacy": [ { "name": "Zipwhip", "reason": "Software wind-down; not a current standalone buying option.", "source_url": "https://investors.twilio.com/static-files/9bf15d10-7a03-4fe2-a251-4f4531aedb89" } ] }, "feature_keys": [ "two_way_sms", "shared_inbox", "ro_context", "dms_read", "dms_write", "mpi_media", "approvals", "payments", "scheduling", "ai_assist", "ai_autonomous", "opt_out", "audit", "api", "export", "multilingual", "tekion_payment_writeback", "tekion_autobooking", "mms_native", "automated_milestones", "voice_to_text", "multi_rooftop", "webhooks", "conversation_history", "retention" ], "vendors": [ { "id": "affinitiv", "name": "Affinitiv", "vendor": "Affinitiv", "aliases": [ "AutoLoop" ], "category": "adjacent_marketing", "summary": "Service-lane conversion texting, recall and retention products; complete current advisor-texting scope unresolved. AutoLoop merged in 2019.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "automated_milestones": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "affinitiv-broad-0" ] }, "two_way_sms": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "affinitiv-broad-0", "url": "https://activate.affinitiv.com/affinitiv-stellantis-approved-solutions-mopar-2025", "title": "Affinitiv: product evidence", "checked_at": "2026-10-16", "published_at": null }, { "id": "affinitiv-broad-1", "url": "https://www.affinitiv.com/blog/affinitiv-and-autoloop-complete-merger/", "title": "AutoLoop merger", "checked_at": "2026-10-16", "published_at": "2019-09-04" } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "auto-pro-solutions", "name": "Auto Pro Solutions", "vendor": "Auto Pro Solutions", "aliases": [ ], "category": "dedicated_service", "summary": "Advisor texting linked to a route sheet with automated messages, media, estimates and conversation history.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "auto-pro-solutions-broad-0" ] }, "ro_context": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "auto-pro-solutions-broad-0" ] }, "automated_milestones": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "auto-pro-solutions-broad-0" ] }, "mpi_media": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "auto-pro-solutions-broad-0" ] }, "approvals": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "auto-pro-solutions-broad-0" ] }, "conversation_history": { "status": "documented", "note": "Conversation history; immutable audit log not established.", "source_ids": [ "auto-pro-solutions-broad-0" ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "auto-pro-solutions-broad-0", "url": "https://autoprosolutions.com/texting", "title": "Auto Pro Solutions: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "specific_primary", "research_depth": "initial_feature_review", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "autoengage", "name": "AutoEngage", "vendor": "AutoEngage", "aliases": [ ], "category": "adjacent_ai", "summary": "Lisa SMS service-retention assistant. Vendor claims appointment writeback and native DMS read/write; operation-level testing remains outstanding.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "documented", "note": "Vendor names Tekion among connections; precise data and write scope require operation-level verification.", "source_ids": [ "autoengage-broad-0" ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "autoengage-broad-0" ] }, "scheduling": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "autoengage-broad-0" ] }, "ai_assist": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "autoengage-broad-0" ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "autoengage-broad-0", "url": "https://www.autoengage.ai/", "title": "AutoEngage: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "autoflow", "name": "Autoflow", "vendor": "Autoflow", "aliases": [ ], "category": "independent_repair", "summary": "Repair-shop advisor text manager. Do not assume franchised-dealer DMS integration from this adjacent product.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "autoflow-broad-0" ] }, "shared_inbox": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "autoflow-broad-0" ] }, "automated_milestones": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "autoflow-broad-0" ] }, "payments": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "autoflow-broad-0" ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "autoflow-broad-0", "url": "https://autoflow.com/help-center/training/service-advisor-training/how-do-i-send-and-receive-text-messages/", "title": "Autoflow: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "autosoft", "name": "Autosoft", "vendor": "Autosoft", "aliases": [ ], "category": "native_dms", "summary": "SCM offers call/text/email alongside service ROs and scheduling. Two-way SMS and detailed controls remain unverified.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "scheduling": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "autosoft-broad-0" ] }, "two_way_sms": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "autosoft-broad-0", "url": "https://autosoftdms.com/platform/vehicle-service-software/", "title": "Autosoft: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "birdeye", "name": "Birdeye", "vendor": "Birdeye", "aliases": [ ], "category": "general_messaging", "summary": "Automotive inbox, AI rewrites/recaps and text-payment options. UK source; RO workflow and local availability unverified.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "birdeye-broad-0" ] }, "shared_inbox": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "birdeye-broad-0" ] }, "payments": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "birdeye-broad-0" ] }, "ai_assist": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "birdeye-broad-0" ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "birdeye-broad-0", "url": "https://birdeye.com/uk/automotive/", "title": "Birdeye: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "blink-ai", "name": "BLiNK AI", "vendor": "BLiNK AI", "aliases": [ ], "category": "adjacent_ai", "summary": "Service-due text campaigns, conversational booking and fixed-ops outreach; messaging detail needs deeper review.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "scheduling": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "blink-ai-broad-0" ] }, "two_way_sms": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "blink-ai-broad-0", "url": "https://blinkai.com/faq/", "title": "BLiNK AI: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "callrevu", "name": "CallRevu", "vendor": "CallRevu", "aliases": [ ], "category": "adjacent_ai", "summary": "Conversation intelligence across calls, texts and web conversations.", "ford": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion": { "status": "documented", "note": "Vendor partnership list and FAQ explicitly name Tekion ARC CRM; Tekion-specific fields and write permissions unknown.", "source_ids": [ "callrevu-specialist-0" ] }, "features": { "ai_assist": { "status": "documented", "note": "AI coaching and conversation intelligence.", "source_ids": [ "callrevu-specialist-1" ] }, "two_way_sms": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "Current applicable price not verified.", "source_ids": [ ] }, "sources": [ { "id": "callrevu-specialist-0", "url": "https://www.callrevu.com/partnerships/", "title": "Vendor integration partners", "published_at": null, "checked_at": "2026-10-16" }, { "id": "callrevu-specialist-1", "url": "https://www.callrevu.com/", "title": "Conversation intelligence and integration FAQ", "published_at": null, "checked_at": "2026-10-16" } ], "confidence": "specific_primary", "limitations": [ "Generic call-outcome and appointment activity claims are not evidence of Tekion-specific writes." ], "marketplace_links": [ "/automotive-marketplaces/callrevu-tekion.html" ], "research_depth": "specialist_review" }, { "id": "car-wars", "name": "Car Wars", "vendor": "Car Wars", "aliases": [ ], "category": "general_messaging", "summary": "Automotive telephony/analytics with texting and call/text history; service scheduling AI is a separate capability.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "car-wars-broad-0" ] }, "conversation_history": { "status": "documented", "note": "Conversation history; immutable audit log not established.", "source_ids": [ "car-wars-broad-0" ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "car-wars-broad-0", "url": "https://carwars.com/main/features/", "title": "Car Wars: product evidence", "checked_at": "2026-10-16", "published_at": null, "access_note": "Research-worker evidence; release recheck blocked (HTTP 403), not independently revalidated in this pass." } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "cdk-serviceview", "name": "CDK ServiceView", "vendor": "CDK ServiceView", "aliases": [ ], "category": "native_dms", "summary": "CDK video/text purchasing option powered by TruVideo, with AI wording, translation and sentiment features. Not an independent underlying messaging engine.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "cdk-serviceview-broad-0" ] }, "mpi_media": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "cdk-serviceview-broad-0" ] }, "ai_assist": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "cdk-serviceview-broad-0" ] }, "automated_milestones": { "status": "documented", "note": "Appointment, tracker/ready and post-RO messages.", "source_ids": [ "cdk-serviceview-broad-1" ] }, "payments": { "status": "documented", "note": "Payment functionality in communication stream; reconciliation untested.", "source_ids": [ "cdk-serviceview-broad-1" ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "cdk-serviceview-broad-0", "url": "https://www.cdkglobal.com/fixed-ops/service/cdk-serviceview", "title": "CDK ServiceView: product evidence", "checked_at": "2026-10-16", "published_at": null }, { "id": "cdk-serviceview-broad-1", "url": "https://www2.cdkglobal.com/service-view", "title": "ServiceView workflow", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "specific_primary", "research_depth": "initial_feature_review", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "conversica", "name": "Conversica", "vendor": "Conversica", "aliases": [ ], "category": "adjacent_ai", "summary": "Service/sales AI across SMS, email and chat, with dealer-group use cases.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "conversica-broad-0" ] }, "ai_assist": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "conversica-broad-0" ] }, "multi_rooftop": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "conversica-broad-0" ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "conversica-broad-0", "url": "https://www.conversica.com/industries/automotive", "title": "Conversica: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "dealer-fx", "name": "Dealer-FX", "vendor": "Dealer-FX", "aliases": [ ], "category": "dedicated_service", "summary": "Two-way advisor/customer messaging attached to ROs, vehicle tracking and internal collaboration.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "dealer-fx-broad-0" ] }, "shared_inbox": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "dealer-fx-broad-0" ] }, "ro_context": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "dealer-fx-broad-0" ] }, "scheduling": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "dealer-fx-broad-0" ] }, "conversation_history": { "status": "documented", "note": "Conversation history; immutable audit log not established.", "source_ids": [ "dealer-fx-broad-0" ] }, "automated_milestones": { "status": "documented", "note": "Appointment reminders appear in history.", "source_ids": [ "dealer-fx-broad-1" ] }, "opt_out": { "status": "documented", "note": "Authorized text preference and STOP/START handling.", "source_ids": [ "dealer-fx-broad-1" ] }, "multi_rooftop": { "status": "documented", "note": "Multi-dealer enabled configurations documented.", "source_ids": [ "dealer-fx-broad-1" ] }, "approvals": { "status": "documented", "note": "Customer digitally selects and approves MPI recommendations.", "source_ids": [ "dealer-fx-broad-2" ] }, "payments": { "status": "documented", "note": "Text/email invoice with Stripe payment and DMS invoice integration; exact connector scope untested.", "source_ids": [ "dealer-fx-broad-3" ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "dealer-fx-broad-0", "url": "https://www.dealer-fx.com/workflow/customer-communication", "title": "Dealer-FX: product evidence", "checked_at": "2026-10-16", "published_at": null }, { "id": "dealer-fx-broad-1", "url": "https://help.dealer-fx.com/gm/en-US/connect/Content/Connect/Messenger.htm", "title": "Messenger support", "checked_at": "2026-10-16", "published_at": null }, { "id": "dealer-fx-broad-2", "url": "https://help.dealer-fx.com/fca/en-US/service%20dashboard/Content/Service%20Dashboard/Communicating%20Inspection%20Results.htm", "title": "Inspection recommendation approval", "checked_at": "2026-10-16", "published_at": null }, { "id": "dealer-fx-broad-3", "url": "https://www.dealer-fx.com/dealer-fx-enhances-industry-leading-service-suite-with-customer-self-service-solutions/", "title": "Customer self-service", "checked_at": "2026-10-16", "published_at": "2020-11-02", "access_note": "Historical announcement; release HTTP check returned 404, research-browser copy readable." } ], "confidence": "specific_primary", "research_depth": "initial_feature_review", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "dealercx", "name": "DealerCX", "vendor": "DealerCX", "aliases": [ ], "category": "general_messaging", "summary": "Official SMS terms describe service scheduling, maintenance notifications and two-way communication; detailed workflow depth unvalidated.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "dealercx-broad-0" ] }, "opt_out": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "dealercx-broad-0" ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "dealercx-broad-0", "url": "https://www.dealercx.com/legal/sms-terms-conditions/", "title": "DealerCX: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "drivecentric", "name": "DriveCentric", "vendor": "DriveCentric", "aliases": [ ], "category": "general_messaging", "summary": "Primarily a sales CRM with unified conversations; not proven as a complete service-lane replacement.", "ford": { "status": "documented", "program": "FordDirect strategic partnership", "note": "May 6, 2024 announcement and current dedicated program page.", "source_ids": [ "drivecentric-specialist-0" ] }, "tekion": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Unified texts/calls/email/video.", "source_ids": [ "drivecentric-specialist-1" ] }, "shared_inbox": { "status": "documented", "note": "Unified conversations for sales CRM workflows.", "source_ids": [ "drivecentric-specialist-1" ] }, "ai_autonomous": { "status": "documented", "note": "After-hours AI lead follow-up; service-depth unproven.", "source_ids": [ "drivecentric-specialist-1" ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "Current applicable price not verified.", "source_ids": [ ] }, "sources": [ { "id": "drivecentric-specialist-0", "url": "https://drivecentric.com/collection/drivecentric-announces-strategic-partnership-with-forddirect", "title": "FordDirect partnership", "published_at": "2024-05-06", "checked_at": "2026-10-16" }, { "id": "drivecentric-specialist-1", "url": "https://drivecentric.com/solutions/forddirect", "title": "FordDirect program", "published_at": null, "checked_at": "2026-10-16" } ], "confidence": "specific_primary", "limitations": [ "FordDirect feeds and incentives do not establish service RO access or writes." ], "marketplace_links": [ ], "research_depth": "specialist_review" }, { "id": "ez-texting", "name": "EZ Texting", "vendor": "EZ Texting", "aliases": [ ], "category": "general_messaging", "summary": "Dealer/repair-shop service reminders and ready-notification use cases; detailed service workflow unreviewed.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "ez-texting-broad-0", "url": "https://www.eztexting.com/hey-ai", "title": "EZ Texting: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "fullpath", "name": "Fullpath", "vendor": "Fullpath", "aliases": [ ], "category": "adjacent_marketing", "summary": "Service activation/retention/recall SMS campaigns lead to request forms. The reviewed landing page sends an ADF lead to CRM, not a confirmed booking.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "automated_milestones": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "fullpath-broad-0" ] }, "two_way_sms": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "fullpath-broad-0", "url": "https://help.fullpath.com/hc/en-us/articles/4410478544660-Audience-Activation-Landing-Pages", "title": "Fullpath: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "goto", "name": "GoTo Connect", "vendor": "GoTo Connect", "aliases": [ ], "category": "general_messaging", "summary": "Embedded calling and texting in ARC CRM; service-lane workflow depth is unresolved.", "ford": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion": { "status": "documented", "note": "Vendor documents ARC-native calling/texting, configured through Communication Setup; text-only Tekion-managed or full self-managed GoTo accounts.", "source_ids": [ "goto-specialist-0" ] }, "features": { "two_way_sms": { "status": "documented", "note": "ARC-native SMS capability; verify enabled account setup.", "source_ids": [ "goto-specialist-0" ] }, "dms_read": { "status": "documented", "note": "Tracked/logged customer calls visible; other objects unknown.", "source_ids": [ "goto-specialist-0" ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "Current applicable price not verified.", "source_ids": [ ] }, "sources": [ { "id": "goto-specialist-0", "url": "https://www.goto.com/integrations/tekion", "title": "GoTo Tekion integration", "published_at": null, "checked_at": "2026-10-16" } ], "confidence": "specific_primary", "limitations": [ "Sending SMS from ARC does not establish repair-order or appointment write permissions." ], "marketplace_links": [ "/automotive-marketplaces/goto-cdk.html", "/automotive-marketplaces/goto-tekion.html" ], "research_depth": "specialist_review" }, { "id": "heymarket", "name": "Heymarket", "vendor": "Heymarket", "aliases": [ ], "category": "general_messaging", "summary": "Shared inbox, workflow automation and CRM/Zapier links; generic connectivity is not RO-aware DMS read/write evidence.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "heymarket-broad-0" ] }, "shared_inbox": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "heymarket-broad-0" ] }, "automated_milestones": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "heymarket-broad-0" ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "heymarket-broad-0", "url": "https://www.heymarket.com/automotive/", "title": "Heymarket: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "impel", "name": "Impel", "vendor": "Impel", "aliases": [ "Outsell", "SpinCar" ], "category": "adjacent_ai", "summary": "Service engagement AI for SMS campaigns and missed-call follow-up.", "ford": { "status": "documented", "program": "FordDirect strategic partnership / CJP", "note": "January 22, 2025 partnership describes bidirectional Customer Journey Platform data, not FordConnect.", "source_ids": [ "impel-specialist-0" ] }, "tekion": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "SMS service campaigns and missed-call response.", "source_ids": [ "impel-specialist-1" ] }, "automated_milestones": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "impel-broad-0" ] }, "scheduling": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "impel-broad-0" ] }, "ai_assist": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "impel-broad-0" ] }, "ai_autonomous": { "status": "documented", "note": "Service engagement and follow-up workflows.", "source_ids": [ "impel-specialist-1" ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "impel-broad-0", "url": "https://impel.ai/service-ai-demo/", "title": "Impel: product evidence", "checked_at": "2026-10-16", "published_at": null }, { "id": "impel-broad-1", "url": "https://impel.ai/news/impel-acquires-automotive-customer-engagement-platform-outsell/", "title": "Outsell acquisition", "checked_at": "2026-10-16", "published_at": "2024-07-09" }, { "id": "impel-specialist-0", "url": "https://impel.ai/news/impel-and-ford-direct-partnership-conversational-ai-solutions/", "title": "FordDirect CJP partnership", "published_at": "2025-01-22", "checked_at": "2026-10-16" }, { "id": "impel-specialist-1", "url": "https://impel.ai/blog/voice-ai-ford-dealers-lincoln-retailers/", "title": "Service voice and SMS workflows", "published_at": null, "checked_at": "2026-10-16" }, { "id": "impel-specialist-2", "url": "https://www.forddirect.com/solutions", "title": "Official FordDirect solutions", "published_at": null, "checked_at": "2026-10-16" } ], "confidence": "specific_primary", "research_depth": "specialist_review", "limitations": [ "Vendor evidence only; no installed integration tested.", "Older exclusive-provider language is time-bound; the 2026 official roster includes additional partners. CJP writes are not DMS writes." ], "marketplace_links": [ ] }, { "id": "kenect", "name": "Kenect", "vendor": "Kenect", "aliases": [ ], "category": "dedicated_service", "summary": "Service texting, reputation workflows and Sophi scheduling assistance.", "ford": { "status": "documented", "program": "FordDirect approved vendor", "note": "Vendor page and official solutions listing support the relationship.", "source_ids": [ "kenect-specialist-2" ] }, "tekion": { "status": "documented", "note": "July 21, 2026 support guide describes customer, RO, vehicle and appointment data. Sophi proposes times; a person creates/confirms Tekion bookings. Xtime or Dealer-FX is needed for automated booking.", "source_ids": [ "kenect-specialist-0" ] }, "features": { "two_way_sms": { "status": "documented", "note": "RO/event-triggered service SMS.", "source_ids": [ "kenect-specialist-0" ] }, "shared_inbox": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "kenect-broad-0" ] }, "automated_milestones": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "kenect-broad-0" ] }, "payments": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "kenect-broad-0" ] }, "ro_context": { "status": "documented", "note": "RO/vehicle/appointment information.", "source_ids": [ "kenect-specialist-0" ] }, "dms_read": { "status": "documented", "note": "Customer sync; hourly edits; history needs separate authorization.", "source_ids": [ "kenect-specialist-0" ] }, "scheduling": { "status": "documented", "note": "Tekion requires human confirmation/creation after AI suggests times.", "source_ids": [ "kenect-specialist-0" ] }, "tekion_autobooking": { "status": "not_supported", "note": "Native Tekion booking is not fully automated; alternate scheduler required.", "source_ids": [ "kenect-specialist-0" ] }, "ai_assist": { "status": "documented", "note": "Sophi scheduling assistance and AI campaigns.", "source_ids": [ "kenect-specialist-0" ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "kenect-broad-0", "url": "https://kenect.com/product/text-messaging", "title": "Kenect: product evidence", "checked_at": "2026-10-16", "published_at": null }, { "id": "kenect-specialist-0", "url": "https://resourcecenter.kenect.com/space/Integratio/44204120/Tekion%2BIntegration%2BGuide", "title": "Tekion integration support guide", "published_at": "2026-07-21", "checked_at": "2026-10-16" }, { "id": "kenect-specialist-1", "url": "https://www.kenect.com/integrations", "title": "Integration directory", "published_at": null, "checked_at": "2026-10-16" }, { "id": "kenect-specialist-2", "url": "https://www.kenect.com/blog/ford-dealers-missed-service-opportunities", "title": "FordDirect relationship", "published_at": null, "checked_at": "2026-10-16" }, { "id": "kenect-specialist-3", "url": "https://www.forddirect.com/solutions", "title": "Official FordDirect solutions", "published_at": null, "checked_at": "2026-10-16" } ], "confidence": "specific_primary", "research_depth": "specialist_review", "limitations": [ "Vendor evidence only; no installed integration tested.", "Automated declined-service campaigns unavailable for Tekion; manual campaigns supported. Bulk history requires separate per-location authorization. Marketing claims of two-way data do not establish writable objects." ], "marketplace_links": [ ] }, { "id": "keyloop-message-sms-gateway", "name": "Keyloop Message / SMS Gateway", "vendor": "Keyloop Message / SMS Gateway", "aliases": [ ], "category": "native_dms", "summary": "Team SMS/email channels linked to sales/service; source concerns South Africa and product/DMS version must be confirmed.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "keyloop-message-sms-gateway-broad-0" ] }, "shared_inbox": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "keyloop-message-sms-gateway-broad-0" ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "keyloop-message-sms-gateway-broad-0", "url": "https://www2.keyloop.com/Message-ZA", "title": "Keyloop Message / SMS Gateway: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "kimoby", "name": "Kimoby", "vendor": "Kimoby", "aliases": [ ], "category": "dedicated_service", "summary": "RO-linked conversations, video MPI, payment workflows and service campaigns.", "ford": { "status": "documented", "program": "Ford Commitment Program qualification claim", "note": "Vendor says NOT yet on the Ford approved list; submitted for 2027. Qualification is not approval.", "source_ids": [ "kimoby-specialist-1" ] }, "tekion": { "status": "documented", "note": "Updated October 14, 2026: customer, RO and appointment reads; Tekion is pull-only and writeback is not planned. Automatic payment writeback is CDK-only. Invoice delivery reads from Tekion.", "source_ids": [ "kimoby-specialist-0" ] }, "features": { "two_way_sms": { "status": "documented", "note": "RO-linked customer conversations.", "source_ids": [ "kimoby-specialist-0" ] }, "shared_inbox": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "kimoby-broad-0" ] }, "ro_context": { "status": "documented", "note": "Customer/RO/appointment data enriches conversations.", "source_ids": [ "kimoby-specialist-0" ] }, "automated_milestones": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "kimoby-broad-0" ] }, "opt_out": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "kimoby-broad-0" ] }, "mpi_media": { "status": "documented", "note": "Video MPI.", "source_ids": [ "kimoby-specialist-1" ] }, "approvals": { "status": "documented", "note": "Estimate approval is advertised, but approved RO-line writeback is disputed: the October 13 guide says it is still in development on every DMS; an undated comparison claims automatic CDK estimate/line writes. Conflict unresolved; do not promise live line creation.", "source_ids": [ "kimoby-cdk-scope", "kimoby-cdk-comparison-conflict" ] }, "payments": { "status": "documented", "note": "Tekion data populates payment terminal; invoice delivery reads from Tekion and does not write back.", "source_ids": [ "kimoby-specialist-0" ] }, "voice_to_text": { "status": "documented", "note": "Voice add-on includes transcript, sentiment and recording.", "source_ids": [ "kimoby-broad-1" ] }, "retention": { "status": "documented", "note": "Photos/videos advertised as retained indefinitely; not proof of all-record retention.", "source_ids": [ "kimoby-broad-1" ] }, "dms_read": { "status": "documented", "note": "Tekion customers, repair orders and appointments.", "source_ids": [ "kimoby-specialist-0" ] }, "dms_write": { "status": "documented", "note": "CDK payment posting marks the RO Paid but leaves it open; staff retain the final close. Payment-type codes are configured by the dealer. This is not Tekion writeback.", "source_ids": [ "kimoby-cdk-payment-product", "kimoby-cdk-scope" ] }, "tekion_payment_writeback": { "status": "not_supported", "note": "Automatic payment writeback is not supported on Tekion.", "source_ids": [ "kimoby-specialist-0" ] }, "ai_assist": { "status": "documented", "note": "AI estimates; does not establish RO-line writeback.", "source_ids": [ "kimoby-specialist-1" ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "documented", "note": "Public example: Tier 1 Essential $700/month and Pro $1,600/month; Voice $600/month, Grow $300/month; virtual onboarding $2,000/on-site $6,000. Captured currency not confirmed; tier varies with work orders, DMS fees and taxes extra. Not a dealer-specific quote.", "source_ids": [ "kimoby-broad-1" ] }, "sources": [ { "id": "kimoby-broad-0", "url": "https://www.kimoby.com/products/dealership-texting-software", "title": "Kimoby: product evidence", "checked_at": "2026-10-16", "published_at": null }, { "id": "kimoby-broad-1", "url": "https://www.kimoby.com/pricing", "title": "Public pricing and add-ons", "checked_at": "2026-10-16", "published_at": null }, { "id": "kimoby-specialist-0", "url": "https://www.kimoby.com/blog/kimoby-tekion-integration?hs_amp=true", "title": "Detailed Tekion scope (published October 7; updated October 14)", "published_at": "2026-10-14", "checked_at": "2026-10-16" }, { "id": "kimoby-specialist-1", "url": "https://www.kimoby.com/blog/sms-solutions-dealership", "title": "SMS and Ford approval limitations", "published_at": null, "checked_at": "2026-10-16" }, { "id": "kimoby-specialist-2", "url": "https://www.kimoby.com/faq", "title": "Kimoby FAQ", "published_at": "2026-07", "checked_at": "2026-10-16" }, { "id": "kimoby-cdk-payment-product", "url": "https://www.kimoby.com/products/payment-cdk-writeback", "title": "CDK payment allocation and final-close boundary", "checked_at": "2026-10-16", "published_at": null, "access_note": "Public primary page independently read through web text extraction on 2026-10-16; documentation only, no transaction test." }, { "id": "kimoby-cdk-scope", "url": "https://www.kimoby.com/blog/kimoby-cdk-integration", "title": "CDK integration guide: published and updated October 13, 2026", "checked_at": "2026-10-16", "published_at": "2026-10-13", "access_note": "Public primary page independently read through web text extraction on 2026-10-16; documentation only, no transaction test." }, { "id": "kimoby-cdk-comparison-conflict", "url": "https://www.kimoby.com/comparison/kimoby-vs-cdk-service", "title": "Undated CDK comparison: conflicting estimate-write claim", "checked_at": "2026-10-16", "published_at": null, "access_note": "Public primary page independently read through web text extraction on 2026-10-16; documentation only, no transaction test." } ], "confidence": "specific_primary", "research_depth": "specialist_review", "limitations": [ "Vendor evidence only; no installed integration tested.", "Do not infer live Tekion writes from future plans or broader CDK functionality.", "Payment posting, RO final close and estimate-line creation are separate operations. Prefer the dated operational guide conservatively without erasing the conflicting comparison. Refunds, split payments, retries and dealer-specific enablement remain untested." ], "marketplace_links": [ "/automotive-marketplaces/kimoby-cdk.html" ] }, { "id": "matador-ai", "name": "Matador AI", "vendor": "Matador AI", "aliases": [ ], "category": "adjacent_ai", "summary": "Service AI and SMS AI Reply using DMS service information; named connections do not establish writable objects.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "documented", "note": "Vendor names Tekion among connections; precise data and write scope require operation-level verification.", "source_ids": [ "matador-ai-broad-0" ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "matador-ai-broad-0" ] }, "ro_context": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "matador-ai-broad-0" ] }, "automated_milestones": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "matador-ai-broad-0" ] }, "ai_assist": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "matador-ai-broad-0" ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "matador-ai-broad-0", "url": "https://matador.ai/fr/service", "title": "Matador AI: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "messagedesk", "name": "MessageDesk", "vendor": "MessageDesk", "aliases": [ ], "category": "general_messaging", "summary": "Dealer/collision shared inbox and multi-location communication examples.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "messagedesk-broad-0" ] }, "shared_inbox": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "messagedesk-broad-0" ] }, "multi_rooftop": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "messagedesk-broad-0" ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "messagedesk-broad-0", "url": "https://www.messagedesk.com/blog/car-dealership-sms-texting-software", "title": "MessageDesk: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "mykaarma", "name": "myKaarma", "vendor": "myKaarma", "aliases": [ ], "category": "dedicated_service", "summary": "Fixed-operations calls, text and email, translation and service communication APIs.", "ford": { "status": "documented", "program": "Ford Video Check preferred partner", "note": "April 27, 2026 announcement: video MPI/Ford Commitment Program scope, not blanket text certification.", "source_ids": [ "mykaarma-specialist-0" ] }, "tekion": { "status": "unknown", "note": "Public order API includes a Tekion DMS enum. This is an integration research lead, not proof of deployed data coverage or writes.", "source_ids": [ "mykaarma-specialist-1" ] }, "features": { "two_way_sms": { "status": "documented", "note": "Universal calls/text/email communication. Delayed texts can use a chosen time or relative delay, then be edited, discarded or sent immediately from the scheduled-message list.", "source_ids": [ "mykaarma-specialist-2", "mykaarma-delayed-text-ui" ] }, "shared_inbox": { "status": "documented", "note": "Universal communication inbox.", "source_ids": [ "mykaarma-specialist-2" ] }, "ro_context": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "mykaarma-broad-0" ] }, "ai_assist": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "mykaarma-broad-0" ] }, "voice_to_text": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "mykaarma-broad-0" ] }, "mpi_media": { "status": "documented", "note": "Video Check / video MPI.", "source_ids": [ "mykaarma-specialist-0" ] }, "payments": { "status": "documented", "note": "Separate service-suite module.", "source_ids": [ "mykaarma-broad-1" ] }, "scheduling": { "status": "documented", "note": "Separate service-suite module.", "source_ids": [ "mykaarma-broad-1" ] }, "api": { "status": "documented", "note": "Messaging API and granular send permissions; not Tekion API permission.", "source_ids": [ "mykaarma-specialist-3" ] }, "webhooks": { "status": "documented", "note": "API callbacks distinguish provider submission and later delivery updates. Opt-in queue expiry currently has no callback; a successful request is not delivery proof.", "source_ids": [ "mykaarma-specialist-3" ] }, "opt_out": { "status": "documented", "note": "Explicit opt-outs are blocked. A newly supplied number with no explicit opt-in/out can be queued pending opt-in, with a configurable one-day default timeout.", "source_ids": [ "mykaarma-specialist-3" ] }, "conversation_history": { "status": "documented", "note": "Calls, emails and texts retained in customer history for seven years; not immutable audit proof.", "source_ids": [ "mykaarma-broad-3" ] }, "retention": { "status": "documented", "note": "Support article specifies seven-year customer communication history; confirm contractual terms.", "source_ids": [ "mykaarma-broad-3" ] }, "multilingual": { "status": "documented", "note": "50+ language translation.", "source_ids": [ "mykaarma-specialist-2" ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "documented", "note": "RO-open, appointment, workflow-status, no-show and declined-service messages depend on dealer products, configuration, eligibility and timing. ServiceConnect can set follow-up cadence. A cancellation request does not necessarily cancel the appointment.", "source_ids": [ "mykaarma-automation-operations" ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "Essentials, Advanced and Ultimate packages; Scheduler+ add-on. No numerical current quote verified.", "source_ids": [ ] }, "sources": [ { "id": "mykaarma-broad-0", "url": "https://mykaarma.com/solutions/communications/", "title": "myKaarma: product evidence", "checked_at": "2026-10-16", "published_at": null }, { "id": "mykaarma-broad-1", "url": "https://mykaarma.com/", "title": "Service suite modules", "checked_at": "2026-10-16", "published_at": null }, { "id": "mykaarma-broad-2", "url": "https://docs.mykaarma.com/our-products/communication/API/how-to-send-text-to-customer", "title": "Message API", "checked_at": "2026-10-16", "published_at": null, "access_note": "Public API guide independently reread on 2026-10-16; no API call. Undated documentation." }, { "id": "mykaarma-broad-3", "url": "https://support.mykaarma.com/hc/en-us/articles/360011395040-Texting-a-Customer", "title": "Customer message history", "checked_at": "2026-10-16", "published_at": null }, { "id": "mykaarma-broad-4", "url": "https://mykaarma.com/packages/", "title": "Product packages", "checked_at": "2026-10-16", "published_at": null }, { "id": "mykaarma-specialist-0", "url": "https://mykaarma.com/news/mykaarma-selected-as-ford-dealer-technology-preferred-partner-for-video-capability/", "title": "Ford Video Check selection", "published_at": "2026-04-27", "checked_at": "2026-10-16" }, { "id": "mykaarma-specialist-1", "url": "https://docs.mykaarma.com/API_references/integration/order/API_reference/get-standard-order-for-uuid", "title": "Standard-order schema", "published_at": null, "checked_at": "2026-10-16" }, { "id": "mykaarma-specialist-2", "url": "https://mykaarma.com/solutions/communications/", "title": "Communication products", "published_at": null, "checked_at": "2026-10-16" }, { "id": "mykaarma-specialist-3", "url": "https://docs.mykaarma.com/our-products/communication/API/how-to-send-text-to-customer", "title": "Message API and permissions", "published_at": null, "checked_at": "2026-10-16", "access_note": "Public API guide independently reread on 2026-10-16; no API call. Undated documentation." }, { "id": "mykaarma-automation-operations", "url": "https://support.mykaarma.com/hc/en-us/articles/53363846440339-Manage-Automated-Customer-Messages-Follow-Ups-and-Triggers", "title": "Automation operations guide; updated September 2, 2026", "checked_at": "2026-10-16", "published_at": null, "access_note": "Public primary page independently read through web text extraction on 2026-10-16; documentation only, no transaction test." }, { "id": "mykaarma-delayed-text-ui", "url": "https://support.mykaarma.com/hc/en-us/articles/205820959-Delayed-Text-Messaging", "title": "Delayed-message controls; updated October 14, 2025", "checked_at": "2026-10-16", "published_at": null, "access_note": "Public primary page independently read through web text extraction on 2026-10-16; documentation only, no transaction test." } ], "confidence": "specific_primary", "research_depth": "specialist_review", "limitations": [ "Vendor evidence only; no installed integration tested.", "Tekion-specific read/write scope remains unverified.", "Generic automation evidence does not establish Tekion compatibility or exactly-once delivery. Quiet hours, timezone/DST behavior, simultaneous edit/send and appointment-change invalidation are untested. Delayed-text screenshots have older filenames; current UI appearance is unverified." ], "marketplace_links": [ "/automotive-marketplaces/mykaarma-tekion.html" ] }, { "id": "numa", "name": "Numa", "vendor": "Numa", "aliases": [ ], "category": "dedicated_service", "summary": "Voice and text service engagement with appointment booking and sentiment escalation.", "ford": { "status": "documented", "program": "FordDirect strategic engagement AI vendor", "note": "Vendor announcement August 26, 2026; official current partner listing.", "source_ids": [ "numa-specialist-1" ] }, "tekion": { "status": "documented", "note": "Vendor-issued March 11, 2026 release says the AI Appointment Agent books directly into ARC Service Scheduler. RO and message writeback remain unknown.", "source_ids": [ "numa-specialist-0" ] }, "features": { "two_way_sms": { "status": "documented", "note": "Voice/text conversation workflow.", "source_ids": [ "numa-specialist-0" ] }, "shared_inbox": { "status": "documented", "note": "Unified voice/text inbox.", "source_ids": [ "numa-specialist-0" ] }, "ro_context": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "numa-broad-0" ] }, "automated_milestones": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "numa-broad-0" ] }, "ai_assist": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "numa-broad-0" ] }, "dms_read": { "status": "documented", "note": "Guide describes real-time customer profiles and service appointments.", "source_ids": [ "numa-specialist-2" ] }, "dms_write": { "status": "documented", "note": "ARC appointment booking; broader RO/customer/accounting writes unknown.", "source_ids": [ "numa-specialist-0" ] }, "scheduling": { "status": "documented", "note": "Direct service appointment booking to ARC.", "source_ids": [ "numa-specialist-0" ] }, "tekion_autobooking": { "status": "documented", "note": "AI Appointment Agent books directly to ARC.", "source_ids": [ "numa-specialist-0" ] }, "ai_autonomous": { "status": "documented", "note": "Appointment Agent; not unrestricted action authority.", "source_ids": [ "numa-specialist-0" ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "numa-broad-0", "url": "https://numa.com/blog/business-texting-dealership-customer-engagement", "title": "Numa: product evidence", "checked_at": "2026-10-16", "published_at": null }, { "id": "numa-specialist-0", "url": "https://www.prnewswire.com/news-releases/numa-integrates-with-tekion-to-enhance-connectivity-across-the-automotive-ecosystem-302710834.html", "title": "Tekion appointment integration", "published_at": "2026-03-11", "checked_at": "2026-10-16" }, { "id": "numa-specialist-1", "url": "https://numa.com/press", "title": "FordDirect announcement", "published_at": "2026-08-26", "checked_at": "2026-10-16" }, { "id": "numa-specialist-2", "url": "https://numa.com/blog/numa-dealership-integrations-dms-schedulers-crm-guide", "title": "Integration guide", "published_at": null, "checked_at": "2026-10-16" }, { "id": "numa-specialist-3", "url": "https://www.forddirect.com/solutions", "title": "Official FordDirect solutions", "published_at": null, "checked_at": "2026-10-16" } ], "confidence": "specific_primary", "research_depth": "specialist_review", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ "/automotive-marketplaces/numa-tekion.html" ] }, { "id": "pam", "name": "Pam", "vendor": "Pam", "aliases": [ ], "category": "adjacent_ai", "summary": "Voice/SMS service appointment handling and retention outreach.", "ford": { "status": "documented", "program": "FordDirect partner", "note": "Dedicated vendor program page and official solutions listing.", "source_ids": [ "pam-specialist-0" ] }, "tekion": { "status": "documented", "note": "Current vendor integration page names Tekion, but data and action scope must be confirmed per deployment.", "source_ids": [ "pam-specialist-1" ] }, "features": { "two_way_sms": { "status": "documented", "note": "24/7 voice/SMS service interactions.", "source_ids": [ "pam-specialist-0" ] }, "scheduling": { "status": "documented", "note": "Appointment handling; exact Tekion writable objects unknown.", "source_ids": [ "pam-specialist-0" ] }, "ai_autonomous": { "status": "documented", "note": "AI voice/SMS service workflows within configured scope.", "source_ids": [ "pam-specialist-0" ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "Current applicable price not verified.", "source_ids": [ ] }, "sources": [ { "id": "pam-specialist-0", "url": "https://www.pam.ai/ford", "title": "Ford program and service campaigns", "published_at": null, "checked_at": "2026-10-16" }, { "id": "pam-specialist-1", "url": "https://www.pam.ai/ai-for-dealership-dms-integration", "title": "Deployment-qualified DMS integration", "published_at": null, "checked_at": "2026-10-16" }, { "id": "pam-specialist-2", "url": "https://www.forddirect.com/solutions", "title": "Official FordDirect solutions", "published_at": null, "checked_at": "2026-10-16" } ], "confidence": "specific_primary", "limitations": [ "Expired September 30, 2026 promotion excluded. Historical broader write claims do not prove current deployment permissions." ], "marketplace_links": [ ], "research_depth": "specialist_review" }, { "id": "podium", "name": "Podium", "vendor": "Podium", "aliases": [ ], "category": "general_messaging", "summary": "Messaging and service AI, with documented Tekion scheduling support.", "ford": { "status": "documented", "program": "FordDirect partner", "note": "Official partner listing; product and dealer eligibility still require confirmation.", "source_ids": [ "podium-specialist-1" ] }, "tekion": { "status": "documented", "note": "October 6, 2026 integration guide names Tekion service scheduling. Appointment writes do not establish general RO or accounting writes.", "source_ids": [ "podium-specialist-0" ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "podium-broad-0" ] }, "scheduling": { "status": "documented", "note": "Supported Tekion service scheduling.", "source_ids": [ "podium-specialist-0" ] }, "ai_assist": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "podium-broad-0" ] }, "dms_write": { "status": "documented", "note": "Service appointment creation only in this evidence.", "source_ids": [ "podium-specialist-0" ] }, "shared_inbox": { "status": "documented", "note": "Unified conversation workflow.", "source_ids": [ "podium-specialist-0" ] }, "ai_autonomous": { "status": "documented", "note": "Service and Voice AI scope depends on deployment.", "source_ids": [ "podium-specialist-0" ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "podium-broad-0", "url": "https://automotive.podium.com/solutions/service", "title": "Podium: product evidence", "checked_at": "2026-10-16", "published_at": null }, { "id": "podium-specialist-0", "url": "https://automotive.podium.com/resources/article/podium-integrations", "title": "Podium integration guide", "published_at": "2026-10-06", "checked_at": "2026-10-16" }, { "id": "podium-specialist-1", "url": "https://www.forddirect.com/partners", "title": "Official FordDirect partners", "published_at": null, "checked_at": "2026-10-16" } ], "confidence": "specific_primary", "research_depth": "specialist_review", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "quik", "name": "Quik", "vendor": "Quik", "aliases": [ ], "category": "dedicated_service", "summary": "Service workflow messages for welcome, MPI, estimates, approval, payment/ready and declined work. Parts integration and approved-ASR writes apply only to select DMS systems.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "quik-broad-0" ] }, "shared_inbox": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "quik-broad-0" ] }, "ro_context": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "quik-broad-0" ] }, "automated_milestones": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "quik-broad-0" ] }, "mpi_media": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "quik-broad-0" ] }, "approvals": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "quik-broad-0" ] }, "payments": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "quik-broad-0" ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "quik-broad-0", "url": "https://www.quik.auto/solutions", "title": "Quik: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "specific_primary", "research_depth": "initial_feature_review", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "quo-formerly-openphone-", "name": "Quo (formerly OpenPhone)", "vendor": "Quo (formerly OpenPhone)", "aliases": [ "OpenPhone" ], "category": "general_messaging", "summary": "Shared-number business SMS/MMS, automation and API/CRM connections; dealer RO integration unverified.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "quo-formerly-openphone--broad-0" ] }, "mms_native": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "quo-formerly-openphone--broad-0" ] }, "shared_inbox": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "quo-formerly-openphone--broad-0" ] }, "api": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "quo-formerly-openphone--broad-0" ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "quo-formerly-openphone--broad-0", "url": "https://www.quo.com/product/messaging/group-texting", "title": "Quo (formerly OpenPhone): product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "quorum-xsellerator-communicator", "name": "Quorum XSellerator Communicator", "vendor": "Quorum XSellerator Communicator", "aliases": [ ], "category": "native_dms", "summary": "Historical documentation covers two-way SMS/email, event triggers and transaction history. The 2017 source needs current packaging revalidation.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "quorum-xsellerator-communicator-broad-0" ] }, "ro_context": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "quorum-xsellerator-communicator-broad-0" ] }, "automated_milestones": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "quorum-xsellerator-communicator-broad-0" ] }, "conversation_history": { "status": "documented", "note": "Conversation history; immutable audit log not established.", "source_ids": [ "quorum-xsellerator-communicator-broad-0" ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "quorum-xsellerator-communicator-broad-0", "url": "https://quoruminformationsystems.com/2017/01/25/2380/", "title": "Quorum XSellerator Communicator: product evidence", "checked_at": "2026-10-16", "published_at": "2017-01-25" } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "reynolds-and-reynolds-era-text-messaging", "name": "Reynolds and Reynolds ERA Text Messaging", "vendor": "Reynolds and Reynolds ERA Text Messaging", "aliases": [ "ReyText" ], "category": "native_dms", "summary": "ERA-IGNITE texting dashboard with RO/advisor context, stored replies and consent preferences.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "reynolds-and-reynolds-era-text-messaging-broad-0" ] }, "shared_inbox": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "reynolds-and-reynolds-era-text-messaging-broad-0" ] }, "ro_context": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "reynolds-and-reynolds-era-text-messaging-broad-0" ] }, "automated_milestones": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "reynolds-and-reynolds-era-text-messaging-broad-0" ] }, "opt_out": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "reynolds-and-reynolds-era-text-messaging-broad-0" ] }, "conversation_history": { "status": "documented", "note": "Conversation history; immutable audit log not established.", "source_ids": [ "reynolds-and-reynolds-era-text-messaging-broad-0" ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "reynolds-and-reynolds-era-text-messaging-broad-0", "url": "https://www.reyrey.com/solutions/upselling-and-customer-communication/text-messaging-era", "title": "Reynolds and Reynolds ERA Text Messaging: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "specific_primary", "research_depth": "initial_feature_review", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "sakari", "name": "Sakari", "vendor": "Sakari", "aliases": [ ], "category": "general_messaging", "summary": "Automotive workforce SMS case study establishes adjacent use; advisor-to-customer dealership fit unverified.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "sakari-broad-0", "url": "https://sakari.io/case-studies/safelite?hs_amp=true", "title": "Sakari: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "simpletexting", "name": "SimpleTexting", "vendor": "SimpleTexting", "aliases": [ ], "category": "general_messaging", "summary": "General SMS with dealer service reminders and parts-ready alert use cases; deeper fit unreviewed.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "simpletexting-broad-0", "url": "https://simpletexting.com/blog/text-alerts-for-business/", "title": "SimpleTexting: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "singlethread", "name": "Singlethread", "vendor": "Singlethread", "aliases": [ ], "category": "dedicated_service", "summary": "Dealer-service texting, automatic messages, media and merchant-account payment integration. Vendor claims certified real-time DMS integration; connector scope is unresolved.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "singlethread-broad-0" ] }, "automated_milestones": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "singlethread-broad-0" ] }, "mpi_media": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "singlethread-broad-0" ] }, "payments": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "singlethread-broad-0" ] }, "retention": { "status": "documented", "note": "Vendor promises indefinite media storage; verify contractual retention, deletion and export.", "source_ids": [ "singlethread-broad-0" ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "singlethread-broad-0", "url": "https://www.singlethread.com/text.html", "title": "Singlethread: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "specific_primary", "research_depth": "initial_feature_review", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "solera-service-suite-autopoint", "name": "Solera Service Suite / AutoPoint", "vendor": "Solera Service Suite / AutoPoint", "aliases": [ "RedCap Service Suite", "AutoPoint" ], "category": "dedicated_service", "summary": "Related family spans in-visit Service Suite and AutoPoint lifecycle marketing. These are not identical products or a proven single inbox.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "ro_context": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "solera-service-suite-autopoint-broad-0" ] }, "approvals": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "solera-service-suite-autopoint-broad-0" ] }, "two_way_sms": { "status": "documented", "note": "Two-way texting using dealership-wide number.", "source_ids": [ "solera-service-suite-autopoint-broad-1" ] }, "mpi_media": { "status": "documented", "note": "AutoPoint inspection family.", "source_ids": [ "solera-service-suite-autopoint-broad-2" ] }, "scheduling": { "status": "documented", "note": "AutoPoint scheduling family.", "source_ids": [ "solera-service-suite-autopoint-broad-2" ] }, "multi_rooftop": { "status": "documented", "note": "AutoPoint group workflow; confirm exact package.", "source_ids": [ "solera-service-suite-autopoint-broad-2" ] }, "automated_milestones": { "status": "documented", "note": "Lifecycle SMS, recall/deferred-work campaigns; not unified in-visit messaging proof.", "source_ids": [ "solera-service-suite-autopoint-broad-3" ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "solera-service-suite-autopoint-broad-0", "url": "https://www.servicesuite.solera.com/messaging-communication/", "title": "Solera Service Suite / AutoPoint: product evidence", "checked_at": "2026-10-16", "published_at": null }, { "id": "solera-service-suite-autopoint-broad-1", "url": "https://www.servicesuite.solera.com/driver-app/", "title": "Service Suite driver app", "checked_at": "2026-10-16", "published_at": null, "access_note": "Research-worker evidence; release recheck blocked (HTTP 403), not independently revalidated in this pass." }, { "id": "solera-service-suite-autopoint-broad-2", "url": "https://www.dealer.solera.com/products/autopoint/", "title": "AutoPoint family", "checked_at": "2026-10-16", "published_at": null }, { "id": "solera-service-suite-autopoint-broad-3", "url": "https://www.dealer.solera.com/products/autopoint/service-journey/", "title": "AutoPoint service journey", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "specific_primary", "research_depth": "initial_feature_review", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "stella", "name": "STELLA Automotive AI", "vendor": "STELLA Automotive AI", "aliases": [ ], "category": "adjacent_ai", "summary": "Service AI across voice, SMS and email, with outbound retention workflows.", "ford": { "status": "documented", "program": "FordDirect strategic vendor", "note": "August 12, 2026 announcement; co-op eligibility is vendor claimed and product-specific.", "source_ids": [ "stella-specialist-0" ] }, "tekion": { "status": "documented", "note": "Vendor service-booking expansion page explicitly names Tekion DMS; precise read/write and appointment change/cancel scope remains unknown.", "source_ids": [ "stella-specialist-1" ] }, "features": { "two_way_sms": { "status": "documented", "note": "Voice, SMS and email engagement.", "source_ids": [ "stella-specialist-0" ] }, "scheduling": { "status": "documented", "note": "Service booking; exact Tekion action scope unknown.", "source_ids": [ "stella-specialist-1" ] }, "ai_assist": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "stella-broad-0" ] }, "multilingual": { "status": "documented", "note": "English, Spanish and Canadian French.", "source_ids": [ "stella-specialist-0" ] }, "ai_autonomous": { "status": "documented", "note": "Service AI and outbound recall/retention workflows.", "source_ids": [ "stella-specialist-0" ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "stella-broad-0", "url": "https://stellaautomotive.com/integrating-ai-texting-for-smarter-automotive-services/", "title": "STELLA Automotive AI: product evidence", "checked_at": "2026-10-16", "published_at": null }, { "id": "stella-specialist-0", "url": "https://stellaautomotive.com/ford-direct/", "title": "FordDirect program", "published_at": "2026-08-12", "checked_at": "2026-10-16" }, { "id": "stella-specialist-1", "url": "https://stellaautomotive.com/stella-service-booking-ai-unleashes-expanded-connectivity/", "title": "Expanded service-booking connections", "published_at": null, "checked_at": "2026-10-16" }, { "id": "stella-specialist-2", "url": "https://stellaautomotive.com/toma-dealers/", "title": "Toma dealer transition", "published_at": null, "checked_at": "2026-10-16" }, { "id": "stella-specialist-3", "url": "https://www.forddirect.com/solutions", "title": "Official FordDirect solutions", "published_at": null, "checked_at": "2026-10-16" } ], "confidence": "specific_primary", "research_depth": "specialist_review", "limitations": [ "Vendor evidence only; no installed integration tested.", "Toma dealer transition is separately tracked; do not count shared/transitioned accounts as independent vendors." ], "marketplace_links": [ "/automotive-marketplaces/stella-cdk.html", "/automotive-marketplaces/stella-tekion.html" ] }, { "id": "text-request", "name": "Text Request", "vendor": "Text Request", "aliases": [ ], "category": "general_messaging", "summary": "Dealer/shop SMS use cases and existing-number texting; detailed DMS service depth unreviewed.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "text-request-broad-0", "url": "https://www.textrequest.com/playbooks/automotive", "title": "Text Request: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "text2drive-dealerlogix", "name": "TEXT2DRIVE / Dealerlogix", "vendor": "TEXT2DRIVE / Dealerlogix", "aliases": [ "TEXT2DRIVE", "Dealerlogix", "Vehlo" ], "category": "dedicated_service", "summary": "Related Vehlo products grouped to avoid counting shared technology as independent vendors. TEXT2DRIVE focuses on retention texting; Dealerlogix adds a service suite.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "text2drive-dealerlogix-broad-0" ] }, "ro_context": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "text2drive-dealerlogix-broad-0" ] }, "automated_milestones": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "text2drive-dealerlogix-broad-0" ] }, "approvals": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "text2drive-dealerlogix-broad-0" ] }, "mpi_media": { "status": "documented", "note": "Dealerlogix suite; not automatically included in TEXT2DRIVE.", "source_ids": [ "text2drive-dealerlogix-broad-1" ] }, "payments": { "status": "documented", "note": "Dealerlogix suite; confirm purchased product.", "source_ids": [ "text2drive-dealerlogix-broad-1" ] }, "scheduling": { "status": "documented", "note": "Dealerlogix suite; confirm purchased product.", "source_ids": [ "text2drive-dealerlogix-broad-1" ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "text2drive-dealerlogix-broad-0", "url": "https://text2drive.com/gm-service-lane-communication/", "title": "TEXT2DRIVE / Dealerlogix: product evidence", "checked_at": "2026-10-16", "published_at": null }, { "id": "text2drive-dealerlogix-broad-1", "url": "https://dealerlogix.com/dealerlogix-volkswagen-econnect-program-press-release/", "title": "Dealerlogix product relationship", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "specific_primary", "research_depth": "initial_feature_review", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ "/automotive-marketplaces/dealerlogix-cdk.html" ] }, { "id": "textedly", "name": "Textedly", "vendor": "Textedly", "aliases": [ ], "category": "general_messaging", "summary": "Automotive marketing/reminder SMS and AI-texting use cases; detailed service workflow unreviewed.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "textedly-broad-0", "url": "https://www.textedly.com/blog/grow-your-auto-repair-business-with-text-marketing", "title": "Textedly: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "textline", "name": "Textline", "vendor": "Textline", "aliases": [ ], "category": "general_messaging", "summary": "General business texting with automotive reminders; dealer-native workflow fit unreviewed.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "textline-broad-0", "url": "https://www.textline.com/blog/appointment-reminder-texts", "title": "Textline: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "toma", "name": "Toma", "vendor": "Toma", "aliases": [ ], "category": "legacy_alias", "summary": "Transition-status dealership AI integration lead; current commercial status needs confirmation.", "ford": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion": { "status": "documented", "note": "Public knowledge base lists Tekion and a setup guide; inspected evidence does not establish object scope or service-texting depth.", "source_ids": [ "toma-specialist-0" ] }, "features": { "two_way_sms": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "approvals": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "payments": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "Current applicable price not verified.", "source_ids": [ ] }, "sources": [ { "id": "toma-specialist-0", "url": "https://kb.toma.com/tomas-supported-integrations", "title": "Supported integrations", "published_at": null, "checked_at": "2026-10-16" }, { "id": "toma-specialist-1", "url": "https://kb.toma.com/how-to-integrate-toma-with-tekion", "title": "Tekion setup guide", "published_at": null, "checked_at": "2026-10-16" }, { "id": "toma-specialist-2", "url": "https://stellaautomotive.com/toma-dealers/", "title": "STELLA transition announcement", "published_at": null, "checked_at": "2026-10-16" } ], "confidence": "specific_primary", "limitations": [ "STELLA advertises a strategic partnership to transition Toma dealers. Not counted as an unquestionably independent active competitor." ], "marketplace_links": [ "/automotive-marketplaces/toma-tekion.html" ], "research_depth": "specialist_review" }, { "id": "truvideo", "name": "TruVideo", "vendor": "TruVideo", "aliases": [ ], "category": "dedicated_service", "summary": "Video-centered service communication, estimates, line-item approvals and payment. CDK ServiceView is a separate purchasing route powered by TruVideo.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "truvideo-broad-0" ] }, "mpi_media": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "truvideo-broad-0" ] }, "approvals": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "truvideo-broad-0" ] }, "payments": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "truvideo-broad-0" ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "truvideo-broad-0", "url": "https://truvideo.com/platform/", "title": "TruVideo: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "specific_primary", "research_depth": "initial_feature_review", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "updatepromise", "name": "UpdatePromise", "vendor": "UpdatePromise", "aliases": [ ], "category": "dedicated_service", "summary": "Customer messaging and digital fixed-operations workflows.", "ford": { "status": "documented", "program": "Ford Video Check preferred partner", "note": "Vendor reports Ford Video Check / 2026 Ford Commitment Program inclusion.", "source_ids": [ "updatepromise-specialist-0" ] }, "tekion": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Two-way service messaging.", "source_ids": [ "updatepromise-specialist-1" ] }, "ro_context": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "updatepromise-broad-0" ] }, "mpi_media": { "status": "documented", "note": "Technician video and MPI.", "source_ids": [ "updatepromise-specialist-1" ] }, "approvals": { "status": "documented", "note": "Digital repair approvals.", "source_ids": [ "updatepromise-specialist-1" ] }, "payments": { "status": "documented", "note": "Customer payments.", "source_ids": [ "updatepromise-specialist-1" ] }, "scheduling": { "status": "documented", "note": "Service scheduling.", "source_ids": [ "updatepromise-specialist-1" ] }, "ai_assist": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "updatepromise-broad-0" ] }, "multi_rooftop": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "updatepromise-broad-0" ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "updatepromise-broad-0", "url": "https://www.updatepromise.com/", "title": "UpdatePromise: product evidence", "checked_at": "2026-10-16", "published_at": null }, { "id": "updatepromise-specialist-0", "url": "https://www.updatepromise.com/oem-page-ford/", "title": "Ford Video Check program", "published_at": null, "checked_at": "2026-10-16" }, { "id": "updatepromise-specialist-1", "url": "https://www.updatepromise.com/", "title": "Fixed-operations platform", "published_at": null, "checked_at": "2026-10-16" } ], "confidence": "specific_primary", "research_depth": "specialist_review", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "venuevision", "name": "VenueVision", "vendor": "VenueVision", "aliases": [ ], "category": "dedicated_service", "summary": "autoTEXT, Appointment Hub, Mobile Cashier, Digital Estimates, TechVideos and missed-call tools; module scope needs deeper review.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "venuevision-broad-0" ] }, "approvals": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "venuevision-broad-0" ] }, "payments": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "venuevision-broad-0" ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ro_context": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mpi_media": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "scheduling": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "automated_milestones": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "venuevision-broad-0", "url": "https://www3.venuevision.com/", "title": "VenueVision: product evidence", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "discovery_only", "research_depth": "discovery_lead", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ ] }, { "id": "xtime", "name": "Xtime", "vendor": "Xtime", "aliases": [ ], "category": "dedicated_service", "summary": "Service suite with Schedule, Engage, Inspect, Texting and Enhanced Multi-Media. The cited 2023 OEM brochure is historical; verify current packaging.", "ford": { "status": "unknown", "program": "Not established", "note": "No specific Ford program established in reviewed evidence.", "source_ids": [ ] }, "tekion": { "status": "unknown", "note": "Tekion relationship not established in reviewed evidence.", "source_ids": [ ] }, "features": { "two_way_sms": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "xtime-broad-0" ] }, "mpi_media": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "xtime-broad-0" ] }, "approvals": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "xtime-broad-0" ] }, "payments": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "xtime-broad-0" ] }, "scheduling": { "status": "documented", "note": "Vendor-reported capability; module and deployment scope require confirmation.", "source_ids": [ "xtime-broad-0" ] }, "ro_context": { "status": "documented", "note": "Inspect add-on links customer to live vehicle progress.", "source_ids": [ "xtime-broad-1" ] }, "automated_milestones": { "status": "documented", "note": "Initial check-in SMS links to progress; not proof of an SMS at every status change.", "source_ids": [ "xtime-broad-1" ] }, "shared_inbox": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_read": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "dms_write": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_assist": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "ai_autonomous": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "opt_out": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "audit": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "api": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "export": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multilingual": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_payment_writeback": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "tekion_autobooking": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "mms_native": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "voice_to_text": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "multi_rooftop": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "webhooks": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "conversation_history": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] }, "retention": { "status": "unknown", "note": "Not established by the reviewed public evidence.", "source_ids": [ ] } }, "pricing": { "status": "unknown", "note": "No validated current applicable price captured.", "source_ids": [ ] }, "sources": [ { "id": "xtime-broad-0", "url": "https://xtime.com/wp-content/uploads/sites/2/2023/01/XTIME-Subaru-Spectrum-Brochure-2023.pdf", "title": "Xtime: product evidence", "checked_at": "2026-10-16", "published_at": "2023-01" }, { "id": "xtime-broad-1", "url": "https://cloud.e.xtime.com/servicetracker/", "title": "Service Tracker", "checked_at": "2026-10-16", "published_at": null } ], "confidence": "specific_primary", "research_depth": "initial_feature_review", "limitations": [ "Vendor evidence only; no installed integration tested." ], "marketplace_links": [ "/automotive-marketplaces/xtime-cdk.html" ] } ], "feature_labels": { "audit": "Immutable audit log", "ai_assist": "AI assistance / engagement", "ai_autonomous": "AI autonomous workflow", "mms_native": "Native MMS (not video links)", "conversation_history": "Conversation history (not immutable audit)", "dms_read": "DMS reads — see platform scope", "dms_write": "DMS writes — see platform scope", "tekion_payment_writeback": "Tekion payment writeback", "tekion_autobooking": "Tekion automatic appointment booking", "automated_milestones": "Automated reminders / workflow messages", "opt_out": "Consent / opt-out", "mpi_media": "Video / inspection media", "approvals": "Estimates / repair approval", "multi_rooftop": "Multiple rooftops" } }