{ "schema_version": 1, "title": "US OEM service messaging programs", "introduction": "Compare manufacturer programs, vendor relationships and dealer choices without conflating customer apps, push notifications and SMS.", "coverage": "US research sample: 45 program/vendor relationships, dealer examples, direct-app workflows and explicit unresolved entries. Not an exhaustive approved-vendor roster. Historical certification is not automatically renewed in 2026; dealer examples do not establish national programs. US scope is explicit where established; uncertain geography stays qualified.", "research_date": "2026-10-16", "records": [ { "id": "ford-lincoln-mykaarma", "name": "Ford / Lincoln — myKaarma", "geography": "United States — program or example scope; see limitations", "scope": "Ford Commitment Program; Video Check; separate AI Lead Management designation", "classification": "Program or vendor relationship", "status": "Recent 2026 vendor confirmation", "summary": "Vendor-announced OEM-approved service technology; video and AI designations have separate scopes.", "claims": [ { "label": "Program relationship", "value": "Vendor-announced OEM-approved service technology; video and AI designations have separate scopes.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "ServiceCart inspection video by text/link for approval; shared text/voice/email inbox. AI answering, scheduling, pre-diagnosis and follow-up are additional workflows.", "evidence": "vendor_claim", "source_ids": [ "s1", "s2", "s3" ] }, { "label": "Evidence date and current status", "value": "2026-04-27 and 2026-10-08. Recent 2026 vendor confirmation", "evidence": "vendor_claim", "source_ids": [ "s1", "s2", "s3" ] } ], "limitations": [ "One of eight approved Video Check providers, not exclusive OEM-wide texting. No evidence here that FordConnect API or FordDirect operates this messaging." ], "sources": [ { "id": "s1", "title": "myKaarma: mykaarma.com source 1", "url": "https://mykaarma.com/news/mykaarma-selected-as-ford-dealer-technology-preferred-partner-for-video-capability/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "myKaarma: www.prnewswire.com source 2", "url": "https://www.prnewswire.com/news-releases/mykaarma-offers-new-ai-lead-management-solutions-to-ford-and-lincoln-dealerships-302901724.html", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s3", "title": "myKaarma: mykaarma.com source 3", "url": "https://mykaarma.com/oems/ford/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "ford-lincoln-podium", "name": "Ford / Lincoln — Podium", "geography": "United States — program or example scope; see limitations", "scope": "FordDirect / Ford Direct CC+", "classification": "Program or vendor relationship", "status": "Live provider program pages", "summary": "Preferred-program offering and DMS-triggered review-request integration.", "claims": [ { "label": "Program relationship", "value": "Preferred-program offering and DMS-triggered review-request integration.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "SMS review invitations after completed repair orders or sales; broader messaging and AI BDC offering.", "evidence": "vendor_claim", "source_ids": [ "s1", "s2", "s3" ] }, { "label": "Evidence date and current status", "value": "Undated live pages. Live provider program pages", "evidence": "vendor_claim", "source_ids": [ "s1", "s2", "s3" ] } ], "limitations": [ "After-service reputation SMS does not establish the exclusive in-visit status or approval system. FordDirect and FordConnect are distinct." ], "sources": [ { "id": "s1", "title": "Podium: www.podium.com source 1", "url": "https://www.podium.com/forddirect", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "Podium: www.podium.com source 2", "url": "https://www.podium.com/marketplace/ford-direct-cc", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s3", "title": "Podium: www.forddirect.com source 3", "url": "https://www.forddirect.com/solutions", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "gm-xtime", "name": "Chevrolet / Buick / GMC / Cadillac — Xtime", "geography": "United States — program or example scope; see limitations", "scope": "GM 3Synergy / OSS and SLT", "classification": "Program or vendor relationship", "status": "Live GM 3Synergy offer", "summary": "Vendor-confirmed GM-certified partner.", "claims": [ { "label": "Program relationship", "value": "Vendor-confirmed GM-certified partner.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Schedule, Engage and Inspect: text communication, inspection approval, online payment, multimedia and Service Tracker.", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] }, { "label": "Evidence date and current status", "value": "Undated program page; underlying cited data 2023. Live GM 3Synergy offer", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] } ], "limitations": [ "A certified path does not establish mandatory use at all GM dealers." ], "sources": [ { "id": "s1", "title": "Xtime: xtime.com source 1", "url": "https://xtime.com/generalmotors/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "Xtime: cloud.e.xtime.com source 2", "url": "https://cloud.e.xtime.com/texting", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "gm-dealer-fx", "name": "Chevrolet / Buick / GMC / Cadillac — Dealer-FX", "geography": "United States — program or example scope; see limitations", "scope": "GM 3Synergy", "classification": "Program or vendor relationship", "status": "Current provider program claim", "summary": "Vendor reports certified OEM service-program participation.", "claims": [ { "label": "Program relationship", "value": "Vendor reports certified OEM service-program participation.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Two-way texting, inspection media and approvals; connections to GM apps, SAVI, Rewards and Visit Summary.", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] }, { "label": "Evidence date and current status", "value": "Live 2026 pages. Current provider program claim", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] } ], "limitations": [ "Dealer enrollment and enabled modules determine implementation." ], "sources": [ { "id": "s1", "title": "Dealer-FX: www.dealer-fx.com source 1", "url": "https://www.dealer-fx.com/oem", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "Dealer-FX: www.dealer-fx.com source 2", "url": "https://www.dealer-fx.com/products/service-intelligence-platform", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "gm-dealerlogix", "name": "Chevrolet / Buick / GMC / Cadillac — Dealerlogix", "geography": "United States — program or example scope; see limitations", "scope": "GM 3Synergy Service Lane Tool", "classification": "Program or vendor relationship", "status": "Current vendor program page", "summary": "Participating vendor describes eAdvisor/SAVI integration.", "claims": [ { "label": "Program relationship", "value": "Participating vendor describes eAdvisor/SAVI integration.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Vehicle updates, photos, videos and invoices by text; approval/decline and online payment.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Evidence date and current status", "value": "Undated page; linked webinar 2025-09-08. Current vendor program page", "evidence": "vendor_claim", "source_ids": [ "s1" ] } ], "limitations": [ "Shared Vehlo ownership does not establish TEXT2DRIVE as the underlying provider." ], "sources": [ { "id": "s1", "title": "Dealerlogix: dealerlogix.com source 1", "url": "https://dealerlogix.com/gm-service-lane-tool-program/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "gm-pbs", "name": "Chevrolet / Buick / GMC / Cadillac — PBS Systems", "geography": "United States — program or example scope; see limitations", "scope": "GM USA 3Synergy", "classification": "Program or vendor relationship", "status": "Historical announcement remains public", "summary": "Vendor announces authorization as an end-to-end provider.", "claims": [ { "label": "Program relationship", "value": "Vendor announces authorization as an end-to-end provider.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "PBS v10 SLT and Digital Service Suite, integrated text-to-pay and online appointments.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Evidence date and current status", "value": "2024-12-18; updated 2025-06-12. Historical announcement remains public", "evidence": "vendor_claim", "source_ids": [ "s1" ] } ], "limitations": [ "Explicitly GM USA, not Canada-only. Text-to-pay does not establish the full set of two-way SMS functions." ], "sources": [ { "id": "s1", "title": "PBS Systems: www.pbssystems.com source 1", "url": "https://www.pbssystems.com/post/gm-3synergy-program-authorized-solution-provider", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "stellantis-dealer-fx", "name": "Chrysler / Dodge / Jeep / Ram — Dealer-FX", "geography": "United States — program or example scope; see limitations", "scope": "Mopar Service Gateway (MSG)", "classification": "Program or vendor relationship", "status": "Current vendor certification claim", "summary": "Vendor reports certified MSG partnership and service work since 2013.", "claims": [ { "label": "Program relationship", "value": "Vendor reports certified MSG partnership and service work since 2013.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "OEM-connected service lane; platform texting, inspection/approval links and service tracker.", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] }, { "label": "Evidence date and current status", "value": "Live 2026 pages. Current vendor certification claim", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] } ], "limitations": [ "Historical wiADVISOR is not the only current platform. MSG supports multiple partners." ], "sources": [ { "id": "s1", "title": "Dealer-FX: www.dealer-fx.com source 1", "url": "https://www.dealer-fx.com/oem", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "Dealer-FX: www.dealer-fx.com source 2", "url": "https://www.dealer-fx.com/products/service-intelligence-platform", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "stellantis-mykaarma", "name": "Chrysler / Dodge / Jeep / Ram — myKaarma", "geography": "United States — program or example scope; see limitations", "scope": "Mopar Service Gateway (MSG)", "classification": "Program or vendor relationship", "status": "New certification with public support documentation", "summary": "Vendor announced certified SLT partnership in October 2026.", "claims": [ { "label": "Program relationship", "value": "Vendor announced certified SLT partnership in October 2026.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Mopar/brand-site appointments into Scheduler; vehicle, warranty and diagnostic information in check-in; platform service texts, inspections and payments.", "evidence": "vendor_claim", "source_ids": [ "s1", "s2", "s3" ] }, { "label": "Evidence date and current status", "value": "2026-10-01; support guide updated 2026-09-30. New certification with public support documentation", "evidence": "vendor_claim", "source_ids": [ "s1", "s2", "s3" ] } ], "limitations": [ "Certification is integration scope, not exclusive texting. Dealer enablement, addendum and deployment are required." ], "sources": [ { "id": "s1", "title": "myKaarma: mykaarma.com source 1", "url": "https://mykaarma.com/news/mykaarma-earns-stellantis-mopar-service-gateway-certification-expanding-connected-service-lane-capabilities/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "myKaarma: support.mykaarma.com source 2", "url": "https://support.mykaarma.com/hc/en-us/articles/55720471533587-Troubleshoot-Stellantis-Integration-issues-with-myKaarma", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s3", "title": "myKaarma: mykaarma.com source 3", "url": "https://mykaarma.com/solutions/communications/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "toyota-dealer-fx", "name": "Toyota — Dealer-FX", "geography": "United States — program or example scope; see limitations", "scope": "SmartPath Service; Toyota Enhanced Scheduler", "classification": "Program or vendor relationship", "status": "Current detailed vendor program page", "summary": "Vendor reports independent certified SmartPath Service provision.", "claims": [ { "label": "Program relationship", "value": "Vendor reports independent certified SmartPath Service provision.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Toyota app/web booking; inspection by text/email; timestamped approvals; status by preferred text/email/app channel; phone payment.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Evidence date and current status", "value": "Page indexed/published September 2026. Current detailed vendor program page", "evidence": "vendor_claim", "source_ids": [ "s1" ] } ], "limitations": [ "SmartPath Service differs from vehicle-sales SmartPath. No universal SMS-vendor adoption follows." ], "sources": [ { "id": "s1", "title": "Dealer-FX: www.dealer-fx.com source 1", "url": "https://www.dealer-fx.com/oem/toyota", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "toyota-mykaarma", "name": "Toyota — myKaarma", "geography": "Toyota listing; US applicability of exact program not established", "scope": "OEM partnership/endorsement listing", "classification": "Program or vendor relationship", "status": "Partnership listing; exact program unresolved", "summary": "Toyota appears in the vendor OEM partnership directory.", "claims": [ { "label": "Program relationship", "value": "Toyota appears in the vendor OEM partnership directory.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "General service SMS and shared communications capability; Toyota-specific program scope is not established by this directory.", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] }, { "label": "Evidence date and current status", "value": "Undated live pages. Partnership listing; exact program unresolved", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] } ], "limitations": [ "Do not infer SmartPath certification, exclusivity or specific geography from the directory." ], "sources": [ { "id": "s1", "title": "myKaarma: mykaarma.com source 1", "url": "https://mykaarma.com/oems/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "myKaarma: mykaarma.com source 2", "url": "https://mykaarma.com/solutions/communications/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "lexus-dealer-fx", "name": "Lexus — Dealer-FX", "geography": "United States — program or example scope; see limitations", "scope": "MONOGRAM Service", "classification": "Program or vendor relationship", "status": "Current 2026 program material", "summary": "Vendor reports certified service platform and selected exclusive enhancements.", "claims": [ { "label": "Program relationship", "value": "Vendor reports certified service platform and selected exclusive enhancements.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Lexus app scheduling; inspection/status via preferred channel; repair approval records; app or text payment.", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] }, { "label": "Evidence date and current status", "value": "2026-07-08 revision and live OEM page. Current 2026 program material", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] } ], "limitations": [ "App transactions are not SMS. Exclusive enhancements do not establish exclusive Lexus service texting." ], "sources": [ { "id": "s1", "title": "Dealer-FX: www.dealer-fx.com source 1", "url": "https://www.dealer-fx.com/oem/lexus", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "Dealer-FX: www.dealer-fx.com source 2", "url": "https://www.dealer-fx.com/lexus-monogram-service/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "honda-manly-xtime", "name": "Honda — Xtime at Manly Honda", "geography": "United States — Manly Honda, Santa Rosa, California only", "scope": "Individual dealer case study; national program unverified", "classification": "Individual dealer example", "status": "Historical case study; current stack unverified", "summary": "Vendor case study describes Manly Honda in Santa Rosa, California.", "claims": [ { "label": "Program relationship", "value": "Vendor case study describes Manly Honda in Santa Rosa, California.", "evidence": "case_study", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Xtime Spectrum appointment reminders and advisor/customer texts.", "evidence": "case_study", "source_ids": [ "s1" ] }, { "label": "Evidence date and current status", "value": "Results July 2016–June 2017. Historical case study; current stack unverified", "evidence": "case_study", "source_ids": [ "s1" ] } ], "limitations": [ "This is not evidence of national Honda approval. No current national service-SMS roster was established in this research." ], "sources": [ { "id": "s1", "title": "Xtime at Manly Honda: xtime.com source 1", "url": "https://xtime.com/testimonials/manly-honda/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "acura-proctor-scheduler", "name": "Acura — Xtime scheduler at Proctor Acura", "geography": "United States — Proctor Acura only", "scope": "Individual dealer scheduling; service SMS unknown", "classification": "Individual dealer example", "status": "Live scheduling reference; SMS unknown", "summary": "Dealer page identifies an Xtime service scheduler.", "claims": [ { "label": "Program relationship", "value": "Dealer page identifies an Xtime service scheduler.", "evidence": "vendor_credit", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Scheduling is documented; the service SMS provider is not established.", "evidence": "vendor_credit", "source_ids": [ "s1" ] }, { "label": "Evidence date and current status", "value": "Undated dealer page. Live scheduling reference; SMS unknown", "evidence": "vendor_credit", "source_ids": [ "s1" ] } ], "limitations": [ "Do not turn scheduler adoption into texting or OEM-standard evidence. AcuraLink and vehicle SMS functions are separate." ], "sources": [ { "id": "s1", "title": "Xtime scheduler at Proctor Acura: www.proctoracura.com source 1", "url": "https://www.proctoracura.com/service-appointment/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "nissan-infiniti-mykaarma", "name": "Nissan / INFINITI — myKaarma", "geography": "United States — program or example scope; see limitations", "scope": "NCAR Service / ICAR-X Service", "classification": "Program or vendor relationship", "status": "Historical certification announcement remains live", "summary": "Public announcement reports program certification.", "claims": [ { "label": "Program relationship", "value": "Public announcement reports program certification.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Scheduler+, payment, check-in and ServiceCart video MPI; two-way texting is separately documented as platform capability.", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] }, { "label": "Evidence date and current status", "value": "2024-10-17 repost; original announcement 2024-10-03. Historical certification announcement remains live", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] } ], "limitations": [ "Not sole vendor or universal dealer enrollment. Incentive amounts/dates are historical; exact current certification should be confirmed." ], "sources": [ { "id": "s1", "title": "myKaarma: mykaarma.com source 1", "url": "https://mykaarma.com/news/digital-dealer-mykaarma-becomes-certified-partner-for-the-nissan-ncar-service-and-infiniti-icar-x-service-programs-revolutionizing-service-lanes-across-dealerships/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "myKaarma: mykaarma.com source 2", "url": "https://mykaarma.com/solutions/communications/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "hyundai-xtime", "name": "Hyundai — Xtime", "geography": "United States — program or example scope; see limitations", "scope": "Hyundai Car Care Scheduling", "classification": "Program or vendor relationship", "status": "Scheduling documented; current national SMS roster unverified", "summary": "Hyundai dealer recall materials document service scheduling integration.", "claims": [ { "label": "Program relationship", "value": "Hyundai dealer recall materials document service scheduling integration.", "evidence": "official_program", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Appointments, shop capacity and recall/campaign scheduling are documented in Hyundai dealer materials.", "evidence": "official_program", "source_ids": [ "s1" ] }, { "label": "Evidence date and current status", "value": "2022 recall materials; live product pages. Scheduling documented; current national SMS roster unverified", "evidence": "official_program", "source_ids": [ "s1", "s2" ] }, { "label": "Separate vendor platform capability", "value": "Xtime Engage describes service texting. Hyundai-specific SMS enrollment and enabled modules are not established by the Hyundai recall document.", "evidence": "vendor_claim", "source_ids": [ "s3" ] } ], "limitations": [ "Scheduling integration does not show every Hyundai in-visit message runs through Xtime." ], "sources": [ { "id": "s1", "title": "Xtime: static.nhtsa.gov source 1", "url": "https://static.nhtsa.gov/odi/rcl/2022/RCMN-22V056-5970.pdf", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "Xtime: xtime.com source 2", "url": "https://xtime.com/resources/topic/hyundai-car-care-scheduling/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s3", "title": "Xtime: xtime.com source 3", "url": "https://xtime.com/engage/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "hyundai-genesis-vue", "name": "Hyundai / Genesis — Dominion VUE DMS", "geography": "United States — program or example scope; see limitations", "scope": "OEM DMS integration supporting Hyundai SLT", "classification": "Unresolved program", "status": "Historical discovery lead; source retrieval incomplete", "summary": "Historical indexed vendor announcement describes Hyundai/Genesis integration; direct source fetch failed during research.", "claims": [ { "label": "Program relationship", "value": "Historical indexed vendor announcement describes Hyundai/Genesis integration; direct source fetch failed during research.", "evidence": "unknown", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Announcement describes MPI, two-way texting and online payment in support of SLT processes; not independently verified from the source page in this pass.", "evidence": "unknown", "source_ids": [ "s1" ] }, { "label": "Evidence date and current status", "value": "Circa 2020. Historical discovery lead; source retrieval incomplete", "evidence": "unknown", "source_ids": [ "s1" ] } ], "limitations": [ "Not proof of current national or exclusive service texting. Confirm source and current certification before using this as procurement evidence." ], "sources": [ { "id": "s1", "title": "Dominion VUE DMS: www.dominiondms.com source 1", "url": "https://www.dominiondms.com/past-events/dominion-dms-announces-vue-integration-with-hyundai-and-genesis/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "kia-xtime", "name": "Kia — Xtime", "geography": "United States — program or example scope; see limitations", "scope": "Xtime Suite for Kia Dealers / Kia Schedule", "classification": "Program or vendor relationship", "status": "Historical certification plus current product capability", "summary": "Historical vendor announcement reports Kia Motors America certification.", "claims": [ { "label": "Program relationship", "value": "Historical vendor announcement reports Kia Motors America certification.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Schedule, Engage and Inspect with KORE, recalls and owner portal/app connectivity. Engage texting is separately documented.", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] }, { "label": "Evidence date and current status", "value": "Effective 2019-02-01. Historical certification plus current product capability", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] } ], "limitations": [ "No universal adoption or SMS exclusivity established; current commercial/certification details need confirmation." ], "sources": [ { "id": "s1", "title": "Xtime: xtime.com source 1", "url": "https://xtime.com/resources/kia-certifies-xtime-suite-for-kia-dealers/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "Xtime: xtime.com source 2", "url": "https://xtime.com/engage/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "subaru-xtime", "name": "Subaru — Xtime", "geography": "United States — program or example scope; see limitations", "scope": "Subaru Spectrum / Digital Service Technology", "classification": "Program or vendor relationship", "status": "Historical program evidence; 2026 roster unverified", "summary": "Dated Subaru-specific vendor program brochure.", "claims": [ { "label": "Program relationship", "value": "Dated Subaru-specific vendor program brochure.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Text Message Center with Schedule or Engage; appointment notifications, status updates, inspection approvals and MySubaru/STARLINK scheduling.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Evidence date and current status", "value": "Copyright 2022; brochure URL 2023. Historical program evidence; 2026 roster unverified", "evidence": "vendor_claim", "source_ids": [ "s1" ] } ], "limitations": [ "No old-price reuse or exclusivity claim. Canadian agreement is not US evidence." ], "sources": [ { "id": "s1", "title": "Xtime: xtime.com source 1", "url": "https://xtime.com/wp-content/uploads/sites/2/2023/01/XTIME-Subaru-Spectrum-Brochure-2023.pdf", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "mazda-truvideo", "name": "Mazda — TruVideo", "geography": "United States — program or example scope; see limitations", "scope": "Mazda North America video communication partnership", "classification": "Program or vendor relationship", "status": "Historical partnership; full 2026 program scope unverified", "summary": "Vendor-announced partnership; separate Walser dealer example supports text delivery.", "claims": [ { "label": "Program relationship", "value": "Vendor-announced partnership; separate Walser dealer example supports text delivery.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Technician inspection video for customers; dealer example describes video/texting platform.", "evidence": "vendor_claim", "source_ids": [ "s1", "s2", "s3" ] }, { "label": "Evidence date and current status", "value": "Partnership 2019-09-25; dealer example 2021-03-30. Historical partnership; full 2026 program scope unverified", "evidence": "vendor_claim", "source_ids": [ "s1", "s2", "s3" ] } ], "limitations": [ "Video partnership is not exclusive texting. Current logo is weaker evidence than a fresh program confirmation; dealer usage is separately scoped." ], "sources": [ { "id": "s1", "title": "TruVideo: www.einpresswire.com source 1", "url": "https://www.einpresswire.com/article/497400426/truvideo-creator-of-innovative-video-communication-platform-for-auto-dealerships-announces-new-partnership-with-mazda", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "TruVideo: www.walser.com source 2", "url": "https://www.walser.com/blog/walser-mazda-technicians-receive-award-for-video-excellence/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s3", "title": "TruVideo: www.truvideo.co source 3", "url": "https://www.truvideo.co/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "mitsubishi-xtime", "name": "Mitsubishi — Xtime", "geography": "United States — program or example scope; see limitations", "scope": "MiCAR", "classification": "Program or vendor relationship", "status": "Historical program announcement remains public", "summary": "MMNA/Cox announcement adds Xtime as an approved program option.", "claims": [ { "label": "Program relationship", "value": "MMNA/Cox announcement adds Xtime as an approved program option.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Scheduling, tablet check-in/out, inspections and digital approvals. Engage texting is separately documented.", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] }, { "label": "Evidence date and current status", "value": "2023-09-14. Historical program announcement remains public", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] } ], "limitations": [ "Another option, not an exclusive replacement. SMS comes from product documentation rather than the MiCAR release itself." ], "sources": [ { "id": "s1", "title": "Xtime: www.prnewswire.com source 1", "url": "https://www.prnewswire.com/news-releases/mitsubishi-motors-north-america-adds-xtime-to-micar-program-for-elevated-service-experience-at-dealerships-301927531.html", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "Xtime: xtime.com source 2", "url": "https://xtime.com/engage/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "mitsubishi-dealer-fx", "name": "Mitsubishi — Dealer-FX", "geography": "United States — program or example scope; see limitations", "scope": "MiCAR", "classification": "Program or vendor relationship", "status": "Dealer-hosted program history; current national roster unverified", "summary": "Dealer-hosted guidance describes the original MiCAR platform partner.", "claims": [ { "label": "Program relationship", "value": "Dealer-hosted guidance describes the original MiCAR platform partner.", "evidence": "vendor_credit", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "DMS and OEM/dealer scheduling connections; current platform documentation describes two-way texting and approvals.", "evidence": "vendor_credit", "source_ids": [ "s1", "s2" ] }, { "label": "Evidence date and current status", "value": "2018 origin; undated dealer guidance. Dealer-hosted program history; current national roster unverified", "evidence": "vendor_credit", "source_ids": [ "s1", "s2" ] } ], "limitations": [ "Dealer-hosted guidance is weaker than a current MMNA roster. No universal adoption or exclusivity claim." ], "sources": [ { "id": "s1", "title": "Dealer-FX: www.cortesemitsubishi.com source 1", "url": "https://www.cortesemitsubishi.com/compliance-guidelines.htm", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "Dealer-FX: www.dealer-fx.com source 2", "url": "https://www.dealer-fx.com/products/service-intelligence-platform", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "bmw-mykaarma", "name": "BMW — myKaarma", "geography": "United States — program or example scope; see limitations", "scope": "Service AI / co-op eligible fixed-ops tools", "classification": "Program or vendor relationship", "status": "Current vendor co-op statement; dated scheduling documentation", "summary": "Vendor BMW page lists Communications, ServiceCart MPI, Tech Video and Online Payments as co-op eligible.", "claims": [ { "label": "Program relationship", "value": "Vendor BMW page lists Communications, ServiceCart MPI, Tech Video and Online Payments as co-op eligible.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Voice/text/email communications are documented separately. My BMW scheduling integration and text confirmations/reminders appear in the 2023 Scheduler+ sheet.", "evidence": "vendor_claim", "source_ids": [ "s1", "s2", "s3" ] }, { "label": "Evidence date and current status", "value": "Undated brand page; Scheduler+ sheet October 2023. Current vendor co-op statement; dated scheduling documentation", "evidence": "vendor_claim", "source_ids": [ "s1", "s2", "s3" ] } ], "limitations": [ "Co-op eligibility is not exclusivity. App scheduling does not prove native service chat. BMW Motorrad chat is not passenger-car evidence." ], "sources": [ { "id": "s1", "title": "myKaarma: mykaarma.com source 1", "url": "https://mykaarma.com/oems/bmw/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "myKaarma: mykaarma.com source 2", "url": "https://mykaarma.com/solutions/communications/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s3", "title": "myKaarma: mykaarma.com source 3", "url": "https://mykaarma.com/wp-content/uploads/2023/10/SchedulerMyBMW.MyMINI.10.9.23.pdf", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "bmw-el-cajon-dealerlogix", "name": "BMW — Dealerlogix at BMW of El Cajon", "geography": "United States — BMW of El Cajon, California only", "scope": "Individual dealer implementation", "classification": "Individual dealer example", "status": "Dated dealer case study", "summary": "Vendor case study describes Service Suite Pro deployment at BMW of El Cajon.", "claims": [ { "label": "Program relationship", "value": "Vendor case study describes Service Suite Pro deployment at BMW of El Cajon.", "evidence": "case_study", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Consolidated communications, status tracking and follow-up at one dealership.", "evidence": "case_study", "source_ids": [ "s1" ] }, { "label": "Evidence date and current status", "value": "2025-03-17. Dated dealer case study", "evidence": "case_study", "source_ids": [ "s1" ] } ], "limitations": [ "Not manufacturer-wide approval, adoption or current full-stack verification." ], "sources": [ { "id": "s1", "title": "Dealerlogix at BMW of El Cajon: dealerlogix.com source 1", "url": "https://dealerlogix.com/the-keys-to-success-streamlining-and-transparency/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "mini-mykaarma", "name": "MINI — myKaarma", "geography": "United States — program or example scope; see limitations", "scope": "Co-op eligible fixed-ops tools", "classification": "Program or vendor relationship", "status": "Vendor co-op statement with dated scheduler evidence", "summary": "Vendor MINI page includes Communications among co-op eligible products.", "claims": [ { "label": "Program relationship", "value": "Vendor MINI page includes Communications among co-op eligible products.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "General two-way text capability; My MINI scheduling integration in the 2023 Scheduler+ sheet.", "evidence": "vendor_claim", "source_ids": [ "s1", "s2", "s3" ] }, { "label": "Evidence date and current status", "value": "Undated brand page; Scheduler+ sheet October 2023. Vendor co-op statement with dated scheduler evidence", "evidence": "vendor_claim", "source_ids": [ "s1", "s2", "s3" ] } ], "limitations": [ "App booking and SMS are separate. Co-op is not exclusive approval or universal adoption." ], "sources": [ { "id": "s1", "title": "myKaarma: mykaarma.com source 1", "url": "https://mykaarma.com/oems/mini/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "myKaarma: mykaarma.com source 2", "url": "https://mykaarma.com/solutions/communications/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s3", "title": "myKaarma: mykaarma.com source 3", "url": "https://mykaarma.com/wp-content/uploads/2023/10/SchedulerMyBMW.MyMINI.10.9.23.pdf", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "mercedes-mykaarma", "name": "Mercedes-Benz — myKaarma", "geography": "United States — program or example scope; see limitations", "scope": "OEM-approved fixed-ops package", "classification": "Program or vendor relationship", "status": "Vendor-reported approval; full texting module scope unresolved", "summary": "Vendor describes a Mercedes-Benz-approved package.", "claims": [ { "label": "Program relationship", "value": "Vendor describes a Mercedes-Benz-approved package.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Scheduler+ connects to Mercedes-Benz App; confirmations by text, phone and email. Generic platform two-way texting is separately documented.", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] }, { "label": "Evidence date and current status", "value": "Undated live program page. Vendor-reported approval; full texting module scope unresolved", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] } ], "limitations": [ "Brand page emphasizes scheduler, video MPI and mobile service; do not infer approved full SMS inbox scope from generic platform features." ], "sources": [ { "id": "s1", "title": "myKaarma: mykaarma.com source 1", "url": "https://mykaarma.com/oems/mercedes-benz/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "myKaarma: mykaarma.com source 2", "url": "https://mykaarma.com/solutions/communications/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "mercedes-affinitiv", "name": "Mercedes-Benz — Affinitiv", "geography": "United States — program or example scope; see limitations", "scope": "Approved provider: scheduling, check-in and digital MPI", "classification": "Program or vendor relationship", "status": "Narrow module approval claim", "summary": "Vendor brand page lists approved scheduling, check-in and digital MPI offerings.", "claims": [ { "label": "Program relationship", "value": "Vendor brand page lists approved scheduling, check-in and digital MPI offerings.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Specified approved modules are narrower than a demonstrated two-way service texting program.", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] }, { "label": "Evidence date and current status", "value": "Undated live program page. Narrow module approval claim", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] } ], "limitations": [ "Generic footer SMS marketing and MBUSA news/vehicle-alert SMS do not prove approved repair-order chat." ], "sources": [ { "id": "s1", "title": "Affinitiv: www.affinitiv.com source 1", "url": "https://www.affinitiv.com/oem-partners/mercedes-benz/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "Affinitiv: www.mbusa.com source 2", "url": "https://www.mbusa.com/en/legal-notices/text-alerts", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "volkswagen-kimoby", "name": "Volkswagen — Kimoby", "geography": "United States — program or example scope; see limitations", "scope": "US eConnect", "classification": "Program or vendor relationship", "status": "Vendor-reported US approval", "summary": "Vendor explicitly reports Volkswagen USA eConnect approval.", "claims": [ { "label": "Program relationship", "value": "Vendor explicitly reports Volkswagen USA eConnect approval.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Two-way texting, automatic status updates and reply routing.", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] }, { "label": "Evidence date and current status", "value": "Undated current program and US announcement pages. Vendor-reported US approval", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] } ], "limitations": [ "Approved option, not exclusive network adoption; dealer activation remains separate." ], "sources": [ { "id": "s1", "title": "Kimoby: www.kimoby.com source 1", "url": "https://www.kimoby.com/oems/volkswagen", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "Kimoby: www.kimoby.com source 2", "url": "https://www.kimoby.com/blog/kimoby-and-volkswagen-usa-econnect-approved", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "volkswagen-text2drive", "name": "Volkswagen — TEXT2DRIVE / Dealerlogix", "geography": "United States — program or example scope; see limitations", "scope": "eConnect", "classification": "Program or vendor relationship", "status": "Vendor-reported participation", "summary": "Vendor eConnect page describes program participation and Dealerlogix workflow powered by TEXT2DRIVE.", "claims": [ { "label": "Program relationship", "value": "Vendor eConnect page describes program participation and Dealerlogix workflow powered by TEXT2DRIVE.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Service texting, updates, invoices, photos/video, approvals and online payments.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Evidence date and current status", "value": "Undated live program page. Vendor-reported participation", "evidence": "vendor_claim", "source_ids": [ "s1" ] } ], "limitations": [ "Specific documented relationship; not universal Volkswagen dealer adoption." ], "sources": [ { "id": "s1", "title": "TEXT2DRIVE / Dealerlogix: text2drive.com source 1", "url": "https://text2drive.com/volkswagen-econnect-program/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "volkswagen-truvideo", "name": "Volkswagen — TruVideo", "geography": "United States — program or example scope; see limitations", "scope": "Certified Volkswagen partner", "classification": "Program or vendor relationship", "status": "Vendor-reported certification", "summary": "Vendor brand program describes certification and TruService video/texting.", "claims": [ { "label": "Program relationship", "value": "Vendor brand program describes certification and TruService video/texting.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Video and texting platform, as described by the brand program page.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Evidence date and current status", "value": "Undated live page. Vendor-reported certification", "evidence": "vendor_claim", "source_ids": [ "s1" ] } ], "limitations": [ "Broken shortcode formatting appears on source page; readable claim is not evidence of exclusivity." ], "sources": [ { "id": "s1", "title": "TruVideo: truvideo.com source 1", "url": "https://truvideo.com/volkswagen/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "audi-affinitiv", "name": "Audi — Affinitiv", "geography": "United States — program or example scope; see limitations", "scope": "Approved Service Lane Technology Provider", "classification": "Program or vendor relationship", "status": "Current vendor approval claim", "summary": "Vendor brand-specific page reports SLT approval.", "claims": [ { "label": "Program relationship", "value": "Vendor brand-specific page reports SLT approval.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Two-way customer texting, internal chat, attachments and click-to-call.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Evidence date and current status", "value": "Undated live program page. Current vendor approval claim", "evidence": "vendor_claim", "source_ids": [ "s1" ] } ], "limitations": [ "Approval does not establish mandatory deployment or the enabled modules of each dealer." ], "sources": [ { "id": "s1", "title": "Affinitiv: www.affinitiv.com source 1", "url": "https://www.affinitiv.com/oem-partners/audi/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "audi-dealerlogix", "name": "Audi — Dealerlogix", "geography": "United States — program or example scope; see limitations", "scope": "Audi of America certification / service lane software", "classification": "Program or vendor relationship", "status": "Historical certification; current product availability", "summary": "Historical preferred-vendor certification focused on scheduling and technician video; current brand product is separate evidence.", "claims": [ { "label": "Program relationship", "value": "Historical preferred-vendor certification focused on scheduling and technician video; current brand product is separate evidence.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Current Audi product page offers updates, invoices, photos/video by text and repair approvals.", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] }, { "label": "Evidence date and current status", "value": "Certification announcement 2022-01-24; current undated product page. Historical certification; current product availability", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] } ], "limitations": [ "Current product page is not a renewed certification notice. Announcement retained dealer choice among vendors." ], "sources": [ { "id": "s1", "title": "Dealerlogix: dealerlogix.com source 1", "url": "https://dealerlogix.com/audi-of-america-grants-vendor-certification-to-dealerlogix/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "Dealerlogix: dealerlogix.com source 2", "url": "https://dealerlogix.com/audi-service-lane-software/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "audi-pembroke-mykaarma", "name": "Audi — myKaarma at Audi of Pembroke Pines", "geography": "United States — Audi of Pembroke Pines, Florida only", "scope": "Individual Holman dealership case study", "classification": "Individual dealer example", "status": "Dated dealer case study", "summary": "Vendor case study describes Audi of Pembroke Pines.", "claims": [ { "label": "Program relationship", "value": "Vendor case study describes Audi of Pembroke Pines.", "evidence": "case_study", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Text updates/reminders and technician video.", "evidence": "case_study", "source_ids": [ "s1" ] }, { "label": "Evidence date and current status", "value": "2024-12-04. Dated dealer case study", "evidence": "case_study", "source_ids": [ "s1" ] } ], "limitations": [ "Does not establish Audi-wide approval or Holman group-wide deployment." ], "sources": [ { "id": "s1", "title": "myKaarma at Audi of Pembroke Pines: blog.mykaarma.com source 1", "url": "https://blog.mykaarma.com/blog/end-customer-point-of-view-how-audi-of-pembroke-pines-boosts-customer-loyalty-with-mykaarmas-service-lane-technology", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "porsche-mykaarma", "name": "Porsche — myKaarma", "geography": "United States — program or example scope; see limitations", "scope": "Porsche-approved fixed-ops package", "classification": "Program or vendor relationship", "status": "Current vendor-reported approval", "summary": "Vendor Porsche page explicitly describes approved package.", "claims": [ { "label": "Program relationship", "value": "Vendor Porsche page explicitly describes approved package.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Communications by voice, text and email; online payments and video MPI.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Evidence date and current status", "value": "Undated live program page. Current vendor-reported approval", "evidence": "vendor_claim", "source_ids": [ "s1" ] } ], "limitations": [ "Approved option, not network-wide exclusivity or adoption." ], "sources": [ { "id": "s1", "title": "myKaarma: mykaarma.com source 1", "url": "https://mykaarma.com/oems/porsche/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "jlr-cincinnati-cdk", "name": "Jaguar / Land Rover — CDK Fixed Ops Suite at JLR Cincinnati", "geography": "United States — Jaguar Land Rover Cincinnati, Ohio only", "scope": "Dealer example; national US service-SMS program unverified", "classification": "Individual dealer example", "status": "Dealer example; exact local SMS scope unverified", "summary": "Vendor page includes named Jaguar Land Rover Cincinnati testimonial.", "claims": [ { "label": "Program relationship", "value": "Vendor page includes named Jaguar Land Rover Cincinnati testimonial.", "evidence": "case_study", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Page discusses technician videos sent by text, repair status and mobile additional-service-request approval.", "evidence": "case_study", "source_ids": [ "s1" ] }, { "label": "Evidence date and current status", "value": "Undated live vendor page. Dealer example; exact local SMS scope unverified", "evidence": "case_study", "source_ids": [ "s1" ] } ], "limitations": [ "Does not establish JLR-wide approval or a full two-way SMS inbox at this store. Canadian Waterloo example and OEM logo list are not US program proof." ], "sources": [ { "id": "s1", "title": "CDK Fixed Ops Suite at JLR Cincinnati: www2.cdkglobal.com source 1", "url": "https://www2.cdkglobal.com/ownyourjourney-fixedops-nov", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "volvo-affinitiv", "name": "Volvo — Affinitiv", "geography": "United States — program or example scope; see limitations", "scope": "Volvo Cars-approved SLT provider", "classification": "Program or vendor relationship", "status": "Vendor-reported approval with detailed product evidence", "summary": "Vendor brand page reports approved Service Lane Technology provision.", "claims": [ { "label": "Program relationship", "value": "Vendor brand page reports approved Service Lane Technology provision.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Two-way texting and internal chat; video/MPI/payment. Brochure describes SMS assignments, templates, escalation, monitoring, attachments and reporting.", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] }, { "label": "Evidence date and current status", "value": "Undated live brand page and brochure. Vendor-reported approval with detailed product evidence", "evidence": "vendor_claim", "source_ids": [ "s1", "s2" ] } ], "limitations": [ "Dealer modules, enrollment and current contract terms require confirmation; not an exclusivity claim." ], "sources": [ { "id": "s1", "title": "Affinitiv: www.affinitiv.com source 1", "url": "https://www.affinitiv.com/oem-partners/volvo/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "Affinitiv: activate.affinitiv.com source 2", "url": "https://activate.affinitiv.com/hubfs/Affinitiv%20Volvo%20SLT%20OverviewBrochure.pdf?hsLang=en", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "volvo-dealerlogix", "name": "Volvo — Dealerlogix", "geography": "United States — program or example scope; see limitations", "scope": "Brand-targeted service lane product", "classification": "Brand-targeted product; approval unverified", "status": "Product availability claim, not confirmed OEM approval", "summary": "Vendor markets Volvo service lane software; exact approval scope not established.", "claims": [ { "label": "Program relationship", "value": "Vendor markets Volvo service lane software; exact approval scope not established.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Updates, invoices, photos/video by text, repair approvals and payment.", "evidence": "vendor_claim", "source_ids": [ "s1" ] }, { "label": "Evidence date and current status", "value": "Undated live product page. Product availability claim, not confirmed OEM approval", "evidence": "vendor_claim", "source_ids": [ "s1" ] } ], "limitations": [ "Brand-targeted availability alone does not prove approved module scope." ], "sources": [ { "id": "s1", "title": "Dealerlogix: dealerlogix.com source 1", "url": "https://dealerlogix.com/volvo-service-lane-software/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "polestar-direct", "name": "Polestar — OEM support channels; SMS vendor unknown", "geography": "United States — program or example scope; see limitations", "scope": "US account/app support and service booking", "classification": "OEM direct service channels", "status": "OEM channels documented; service SMS unknown", "summary": "OEM describes support chat and service booking channels.", "claims": [ { "label": "Program relationship", "value": "OEM describes support chat and service booking channels.", "evidence": "official_program", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "App chat and order notifications; service booking through account, authorized service point or telephone.", "evidence": "official_program", "source_ids": [ "s1", "s2" ] }, { "label": "Evidence date and current status", "value": "Undated current US support pages. OEM channels documented; service SMS unknown", "evidence": "official_program", "source_ids": [ "s1", "s2" ] } ], "limitations": [ "Order/support chat is not repair-order SMS. No public US service-SMS provider established." ], "sources": [ { "id": "s1", "title": "OEM support channels; SMS vendor unknown: www.polestar.com source 1", "url": "https://www.polestar.com/us/support/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "OEM support channels; SMS vendor unknown: www.polestar.com source 2", "url": "https://www.polestar.com/us/support/faq/service-and-repair/", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "tesla-direct", "name": "Tesla — OEM app", "geography": "United States — program or example scope; see limitations", "scope": "Direct service workflow", "classification": "OEM direct service channels", "status": "OEM app workflow documented; third-party SMS vendor unknown", "summary": "Tesla directs owners to Message Service Team within an app service appointment.", "claims": [ { "label": "Program relationship", "value": "Tesla directs owners to Message Service Team within an app service appointment.", "evidence": "official_program", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Two-way in-app service messages; estimates/approval and diagnostics notifications.", "evidence": "official_program", "source_ids": [ "s1" ] }, { "label": "Evidence date and current status", "value": "Undated current official service page. OEM app workflow documented; third-party SMS vendor unknown", "evidence": "official_program", "source_ids": [ "s1" ] }, { "label": "Fleet API boundary", "value": "GET /api/1/vehicles/{vin}/service_data documents vehicle service status. The vehicle_device_data scope mentions service communications, but this does not establish a supported third-party service-chat read/send endpoint in the reviewed documentation.", "evidence": "official_documentation", "source_ids": [ "tesla-fleet-service-data", "tesla-fleet-scopes" ] } ], "limitations": [ "In-app messaging is not SMS or a franchised-dealer program.", "Documentation reviewed October 16, 2026; no authenticated API test. A broad OAuth scope is not an endpoint contract. No supported service-chat endpoint was established by these pages; that is not proof no such capability exists. No unofficial routes were used." ], "sources": [ { "id": "s1", "title": "OEM app: www.tesla.com source 1", "url": "https://www.tesla.com/support/service-visits?redirect=no", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "tesla-fleet-service-data", "url": "https://developer.tesla.com/docs/fleet-api/endpoints/vehicle-endpoints", "title": "Tesla Fleet API vehicle endpoints (undated)", "checked_at": "2026-10-16", "published_at": null, "access_note": "Public primary page independently read through web text extraction on 2026-10-16; documentation only, no transaction test." }, { "id": "tesla-fleet-scopes", "url": "https://developer.tesla.com/docs/fleet-api/authentication/overview", "title": "Tesla Fleet API authentication scopes (undated)", "checked_at": "2026-10-16", "published_at": null, "access_note": "Public primary page independently read through web text extraction on 2026-10-16; documentation only, no transaction test." } ] }, { "id": "rivian-direct", "name": "Rivian — OEM app", "geography": "United States — program or example scope; see limitations", "scope": "Direct service workflow", "classification": "OEM direct service channels", "status": "Dated launch plus current service documentation", "summary": "Official support chat launch and current service page describe app workflows.", "claims": [ { "label": "Program relationship", "value": "Official support chat launch and current service page describe app workflows.", "evidence": "official_program", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "App support live chat; service requests, repair-plan review/approval and work status.", "evidence": "official_program", "source_ids": [ "s1", "s2" ] }, { "label": "Evidence date and current status", "value": "Chat launch 2023-05-24; current service page undated. Dated launch plus current service documentation", "evidence": "official_program", "source_ids": [ "s1", "s2" ] } ], "limitations": [ "Not SMS. Support Advisors are not necessarily the local repair advisor; third-party SMS vendor not established." ], "sources": [ { "id": "s1", "title": "OEM app: rivian.com source 1", "url": "https://rivian.com/stories/rivian-24-7-live-chat", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" }, { "id": "s2", "title": "OEM app: rivian.com source 2", "url": "https://rivian.com/en-US/experience/service?_rsc=1gz9r", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "lucid-direct", "name": "Lucid — OEM service channels; underlying vendor unknown", "geography": "United States — program or example scope; see limitations", "scope": "App scheduling and service-center contact", "classification": "OEM direct service channels", "status": "Text channel documented; vendor and full inbox scope unknown", "summary": "Official app guidance says service center contacts the owner by phone or text before an appointment if an estimate is required.", "claims": [ { "label": "Program relationship", "value": "Official app guidance says service center contacts the owner by phone or text before an appointment if an estimate is required.", "evidence": "official_program", "source_ids": [ "s1" ] }, { "label": "Service communication workflow", "value": "Conditional phone/text estimate contact. Separate app push notifications cover confirmation, reminders, status, completion and mobile-service eligibility.", "evidence": "official_program", "source_ids": [ "s1" ] }, { "label": "Evidence date and current status", "value": "Undated current official guidance. Text channel documented; vendor and full inbox scope unknown", "evidence": "official_program", "source_ids": [ "s1" ] } ], "limitations": [ "Push notifications are not SMS. Estimate contact does not guarantee a full two-way repair-order SMS inbox." ], "sources": [ { "id": "s1", "title": "OEM service channels; underlying vendor unknown: lucidmotors.com source 1", "url": "https://lucidmotors.com/knowledge/ownership/lucid-app/lucid-mobile-app-in-depth/service-scheduling", "checked_at": "2026-10-16", "checked_by": "delegated research handoff; not independently refetched by renderer" } ] }, { "id": "ferrari-unknown", "name": "Ferrari — program unresolved", "geography": "United States research scope", "scope": "OEM-approved service texting", "classification": "Unresolved program", "status": "Unknown in this public-source pass", "summary": "No current US OEM-approved service-texting program or vendor was established in this research.", "claims": [ { "label": "Program relationship", "value": "Unknown; absence of evidence is not absence of a system.", "evidence": "unknown", "source_ids": [ ] } ], "limitations": [ "Dealer consent forms, generic CRM references and vendor brand-logo lists do not establish manufacturer approval. No specific supporting program source available in this pass." ], "sources": [ ] }, { "id": "maserati-unknown", "name": "Maserati — program unresolved", "geography": "United States research scope", "scope": "OEM-approved service texting", "classification": "Unresolved program", "status": "Unknown in this public-source pass", "summary": "No current US OEM-approved service-texting program or vendor was established in this research.", "claims": [ { "label": "Program relationship", "value": "Unknown; absence of evidence is not absence of a system.", "evidence": "unknown", "source_ids": [ ] } ], "limitations": [ "Dealer consent forms, generic CRM references and vendor brand-logo lists do not establish manufacturer approval. No specific supporting program source available in this pass." ], "sources": [ ] }, { "id": "aston-martin-unknown", "name": "Aston Martin — program unresolved", "geography": "United States research scope", "scope": "OEM-approved service texting", "classification": "Unresolved program", "status": "Unknown in this public-source pass", "summary": "No current US OEM-approved service-texting program or vendor was established in this research.", "claims": [ { "label": "Program relationship", "value": "Unknown; absence of evidence is not absence of a system.", "evidence": "unknown", "source_ids": [ ] } ], "limitations": [ "Dealer consent forms, generic CRM references and vendor brand-logo lists do not establish manufacturer approval. No specific supporting program source available in this pass." ], "sources": [ ] }, { "id": "bentley-unknown", "name": "Bentley — program unresolved", "geography": "United States research scope", "scope": "OEM-approved service texting", "classification": "Unresolved program", "status": "Unknown in this public-source pass", "summary": "No current US OEM-approved service-texting program or vendor was established in this research.", "claims": [ { "label": "Program relationship", "value": "Unknown; absence of evidence is not absence of a system.", "evidence": "unknown", "source_ids": [ ] } ], "limitations": [ "Dealer consent forms, generic CRM references and vendor brand-logo lists do not establish manufacturer approval. No specific supporting program source available in this pass." ], "sources": [ ] }, { "id": "rolls-royce-unknown", "name": "Rolls Royce — program unresolved", "geography": "United States research scope", "scope": "OEM-approved service texting", "classification": "Unresolved program", "status": "Unknown in this public-source pass", "summary": "No current US OEM-approved service-texting program or vendor was established in this research.", "claims": [ { "label": "Program relationship", "value": "Unknown; absence of evidence is not absence of a system.", "evidence": "unknown", "source_ids": [ ] } ], "limitations": [ "Dealer consent forms, generic CRM references and vendor brand-logo lists do not establish manufacturer approval. No specific supporting program source available in this pass." ], "sources": [ ] } ], "provenance": "Public OEM, vendor and dealer sources reviewed on October 16, 2026, with independent spot checks. Each record retains its source links and evidence dates. Sources with incomplete retrieval remain explicitly qualified; historical announcements are not current certification rosters.", "publication_status": "research release" }