Compare public website features and vendor evidence while keeping group-level statements separate from observations at individual dealerships.
How to read this comparison: sources, evidence and limits
Official public pages reviewed through search and text extraction on October 16, 2026, with independent spot checks. These findings are not interactive usability tests. No forms, appointments or conversations were submitted. Publication dates and observation dates are distinct.
A filter matching one claim does not validate every capability in that record. Comparison cells preserve their own evidence labels and source links.
Evidence describes what a source supports, not tested performance. An official program, vendor claim, visible website feature, vendor credit, case study and inference establish different things. Unknown does not mean absent. Geography, product scope and date apply to each finding. Requirements described as proposed are our evaluation questions, not confirmed OEM or dealer contract terms.
United States sample; scale figures may include international operations as stated · Group context plus one sample: Lithia Toyota of Medford · Franchised group · Initial public-source sample; no interactive usability test
Lithia & Driveway: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.
Official scale statement
Undated homepage claims 466 global stores, not a US-only count.
Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.
No specific vendor identity established in this sample; do not infer a backend from generic UI.
Evidence: unknown.
Publicly stated buying requirement
None established in this pass.
Evidence: unknown.
Proposed evaluation requirement
Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.
Evidence: inference.
Limits and unresolved questions
Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.
DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.
United States sample; scale figures may include international operations as stated · Group context plus one sample: AutoNation Toyota Thornton Road · Franchised group · Initial public-source sample; no interactive usability test
AutoNation: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.
Official scale statement
Service locator displays 257 stores: service locations, not total franchise count.
Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.
Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.
Evidence: inference.
Limits and unresolved questions
Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.
DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.
United States sample; scale figures may include international operations as stated · Group context plus one sample: Acura North Scottsdale · Franchised group · Initial public-source sample; no interactive usability test
Penske Automotive Group: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.
Official scale statement
US-filtered directory reports 197 locations, including collision centers; not directly comparable to dealership totals.
Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.
Schedule Service page and Accessibility Menu label appear; extracted page indicates JavaScript required for scheduler. No accessibility compliance assessment.
No specific vendor identity established in this sample; do not infer a backend from generic UI.
Evidence: unknown.
Publicly stated buying requirement
None established in this pass.
Evidence: unknown.
Proposed evaluation requirement
Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.
Evidence: inference.
Limits and unresolved questions
Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.
DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.
United States sample; scale figures may include international operations as stated · Group context plus one sample: Group 1 Toyota Albuquerque · Franchised group · Initial public-source sample; no interactive usability test
Group 1 Automotive: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.
Official scale statement
July 30, 2026 results state 251 US/UK dealerships. August 11 news index states 249. Different dates and international scope retained; no single normalized current count.
Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.
No specific vendor identity established in this sample; do not infer a backend from generic UI.
Evidence: unknown.
Publicly stated buying requirement
None established in this pass.
Evidence: unknown.
Proposed evaluation requirement
Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.
Evidence: inference.
Limits and unresolved questions
Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.
DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.
United States sample; scale figures may include international operations as stated · Group context plus one sample: Town and Country Toyota · Franchised group with used-retail subbrand · Initial public-source sample; no interactive usability test
Sonic Automotive / EchoPark: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.
Official scale statement
Undated corporate homepage says over 100 stores and over 25 brands.
Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.
Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.
Evidence: inference.
Sample rooftop scheduler boundary
Town and Country Toyota, Charlotte: the scheduling page embeds consumer.xtime.com and directs recall scheduling to 855-219-7112. This is a rooftop page observation, not proof of completed bookings, a particular module or Sonic-wide adoption.
Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.
DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.
Scheduler and recall-routing evidence was reread through public extraction on October 16, 2026. Published phone routing does not establish technical impossibility of online recall booking or phone responsiveness.
United States sample; scale figures may include international operations as stated · Group context plus one sample: Nalley Toyota Union City · Franchised group · Initial public-source sample; no interactive usability test
Asbury Automotive Group: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.
Official scale statement
Large public group; February 5, 2026 filing identified, but latest precise store count was not extracted.
Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.
Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.
Evidence: inference.
Named vendor evidence
Scheduler operator/product identity not established from the embedded domain.
Evidence: unknown.
Limits and unresolved questions
Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.
DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.
Corporate homepage returned HTTP 429 during research; no bypass attempted. Latest count and full current Clicklane deployment remain unconfirmed.
United States sample; scale figures may include international operations as stated · Group context plus one sample: Hendrick Honda Charlotte · Franchised group · Initial public-source sample; no interactive usability test
Hendrick Automotive Group: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.
Official scale statement
Corporate history page claims 104 dealership locations, 142 franchises and 13 states; counts are different measures.
Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.
Hendrick Honda Charlotte scheduling-page footer credits Dealer Inspire for the website. The scheduler backend, DMS/CRM, contract and Hendrick-wide adoption remain unknown.
Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.
Evidence: inference.
Limits and unresolved questions
Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.
DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.
Dealer Inspire is a website footer credit, not a scheduler or group-wide contract finding. Public text extraction was independently reread October 16, 2026; prior direct-HTTP verification was blocked with 403 and was not bypassed.
United States sample; scale figures may include international operations as stated · Group context plus one sample: Ken Garff Honda Downtown · Franchised group · Initial public-source sample; no interactive usability test
Ken Garff Automotive Group: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.
Official scale statement
Homepage displays selected state counts: Utah 28, California 11, Texas 8, Iowa 7, Arizona 4 and Colorado 2. These are not summed into a complete total.
Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.
No specific vendor identity established in this sample; do not infer a backend from generic UI.
Evidence: unknown.
Publicly stated buying requirement
None established in this pass.
Evidence: unknown.
Proposed evaluation requirement
Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.
Evidence: inference.
Limits and unresolved questions
Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.
DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.
United States sample; scale figures may include international operations as stated · Group context plus one sample: Holman Toyota · Franchised group and fleet business · Initial public-source sample; no interactive usability test
Holman Automotive: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.
Official scale statement
Official retail page describes dozens of US dealerships; fleet supplier locations are a separate measure.
Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.
No specific vendor identity established in this sample; do not infer a backend from generic UI.
Evidence: unknown.
Publicly stated buying requirement
None established in this pass.
Evidence: unknown.
Proposed evaluation requirement
Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.
Evidence: inference.
Limits and unresolved questions
Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.
DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.
United States sample; scale figures may include international operations as stated · Group context plus one sample: McLarty Honda · Franchised group · Initial public-source sample; no interactive usability test
McLarty Auto Group: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.
Official scale statement
About page claims 13 Arkansas rooftops and discusses Arkansas/Missouri/Mississippi. Do not equate this entity with every McLarty-related business.
Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.
Xtime named by rooftop scheduler label; Dealer Inspire credited in rooftop footer; AudioEye link present. None proves group-wide deployment or compliance.
Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.
Evidence: inference.
Limits and unresolved questions
Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.
DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.
Group/affiliated-entity boundaries require further validation.
United States sample; scale figures may include international operations as stated · Group context plus one sample: Al Serra Auto Plaza · Franchised group · Initial public-source sample; no interactive usability test
Serra Automotive: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.
Official scale statement
Official homepage states 63 dealerships, 91 franchises, 27 brands and eight states.
Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.
No specific vendor identity established in this sample; do not infer a backend from generic UI.
Evidence: unknown.
Publicly stated buying requirement
None established in this pass.
Evidence: unknown.
Proposed evaluation requirement
Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.
Evidence: inference.
Limits and unresolved questions
Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.
DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.
United States sample; scale figures may include international operations as stated · Group context plus one sample: Auburn Honda, California · Franchised group · Initial public-source sample; no interactive usability test
Victory Automotive Group: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.
Official scale statement
Locations page says 70+; About page says more than 60. Research also found a legacy near-60 claim; exact current total unresolved.
Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.
No specific vendor identity established in this sample; do not infer a backend from generic UI.
Evidence: unknown.
Publicly stated buying requirement
None established in this pass.
Evidence: unknown.
Proposed evaluation requirement
Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.
Evidence: inference.
Limits and unresolved questions
Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.
DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.
Legacy near-60 source URL was not supplied in this handoff; do not treat it as independently verified or choose a total from these incompatible claims.
United States sample; scale figures may include international operations as stated · Group context plus one sample: Toyota of Tampa Bay · Franchised group · Initial public-source sample; no interactive usability test
Morgan Auto Group: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.
Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.
Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.
Evidence: inference.
Named vendor evidence
Corporate FAQ footer credits Dealer Inspire and links AudioEye. This is corporate-site evidence, not group-wide rooftop adoption or accessibility compliance.
Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.
DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.
United States sample; scale figures may include international operations as stated · Group context plus one sample: Walser Toyota · Franchised group · Initial public-source sample; no interactive usability test
Walser Automotive Group: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.
Official scale statement
Multi-state directory and acquisition history establish regional scale; no precise verified count captured.
Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.
No specific vendor identity established in this sample; do not infer a backend from generic UI.
Evidence: unknown.
Publicly stated buying requirement
None established in this pass.
Evidence: unknown.
Proposed evaluation requirement
Proposed pilot criteria: preserve scheduler handoff, rooftop branding and human escalation; measure conversion and completed service outcomes before broader rollout. These are researcher recommendations, not stated customer requirements.
Evidence: inference.
Limits and unresolved questions
Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.
DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.
United States sample; scale figures may include international operations as stated · Group context plus one sample: CarMax Jacksonville · Used-vehicle omnichannel retailer · Initial public-source sample; no interactive usability test
CarMax: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.
Official scale statement
Nationwide official state directory; not a franchised dealer group.
Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.
Separate consumer repair-network routing and warranty workflows from franchised-dealer scheduling. Validate with the organization before treating this as a requirement.
Evidence: inference.
Limits and unresolved questions
Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.
DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.
Representative URL is an official production host returned by search; canonical consumer URL should be reconciled in a later pass. Text-support entry point does not establish repair-order advisor texting.
United States sample; scale figures may include international operations as stated · Corporate repair-network workflow; no rooftop sample · Used-vehicle online retailer · Initial public-source sample; no interactive usability test
Carvana: group scale, service entry points and named vendor evidence, with corporate and rooftop scope kept separate.
Official scale statement
National digital retailer with repair-network model; not equivalent to franchised service rooftops.
Official directory, rooftop branding or explicit parent statement supports inclusion; current ownership effective dates were not comprehensively reconciled.
Separate consumer repair-network routing and warranty workflows from franchised-dealer scheduling. Validate with the organization before treating this as a requirement.
Evidence: inference.
Limits and unresolved questions
Public page statements and text-extracted entry points do not establish successful delivery, integration depth or usability. One rooftop cannot represent group-wide technology. Most pages are undated; checked date is not publication date.
DMS/CRM integration, MPI vendor, payment processor unless explicitly named, contracts/renewal dates, accessibility compliance, privacy/data-processing assessment, conversion and successful appointment completion were not verified.
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